January is a time of natural reflection and gathering. At Meld, it's part of our DNA to do this as a collective, and MeldFest is a time for us to align and define who we are as Meld together, the role we play, and the...
We’ve recently said goodbye to intern-extraordinaire Purvi Desai. Before she finished up her three month internship, she penned this reflection on her time with us. Thank you Purvi for this reflection and for being such an asset to our office and our work. Purvi conducting a...
Have you ever held onto feedback you’ve wanted to give to someone on your team because you just don’t know how to say it? Do you ever find that sometimes several moments to give the feedback pass, because you’re figuring out how to say it...
How do I become a customer experience or service designer? Is there a particular path I should take? How transferable are my current skills? We get asked these questions a lot so have put together some tips for people wanting to work in this space....
Before having a skills matrix, our conversations with staff were relatively light and positive; we found it difficult to point out weaknesses and skill gaps. Now we use the matrix to talk more objectively about the skills and behaviours expected at each level, and can...
