transport

Using Service Design on Internal Project

I want to share an internal project that I and one of our interns (Derek Lau) have been recently working on with the objective to learn about trends and opportunities in the area of air travel. Due to the nature (small) of the project and the...

Using social media to gather qualitative data

Lauren and I have been recently working on an internal project about public transport. We’ve been conducting various activities to build up a current state view of the problem – why don’t more people catch public transport?...

June @WeAreMeld

We've been researching pain points in Sydney public transport services, customer experiences that support airline cost-cutting initiatives, trends in virtual learning, and optimisation of the work place. We'll publish our thoughts soon, but in the meantime feel free to ask us about it....