IDEO’s Venn diagram is one of the founding pillars of design as we know it, and it’s had a huge influence on my career. But it needs to be reconsidered. In light of what’s happened recently with the global pandemic and the Black Lives Matter movement,...
There are strong aspirations from people in Government to work more collaboratively with citizens. The IAP2 public participation spectrum is cited in policy and strategy as a model for engaging communities and increasing public impact. The spectrum is a useful frame to describe the current...
After a prompt from Apolitical, we got to thinking about how we might describe successful service design… particularly to a government audience. Simply put… Successful service design delivers outcomes that matter to all the users and stakeholders of a service. However, this is not so simply done, and there tend...
Rebecca Hendry, Principal at Meld Studios, spoke ASIC deputy chair Peter Kell at the Financial Capability Community of Practice event in September on the topic of why a human-centred approach matters. Following the event, she wrote an article for Financial Capability on taking a human-centred approach to...
Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight. We were delighted to hear that "In the first three months of...
Animal metaphors are common in business circles. The other day Karina and I were discussing the type of work we do around organisational culture. We spend an increasingly large amount of time talking about tigers, elephants, Trojan horses and the impact these ‘Trojan horse’ projects...
In the next Meld Design Salon, we’ll be talking all things transport. Jordana Blank from Transport for Victoria, and Andrew Kendall from Sydney Metro will offer their unique experiences and perspectives on the importance—and challenges—of implementing a Human Centred Design approach in the government transport...
Here at Meld we are passionate about improving the everyday lives of people as they interact with the world around them. To do this we employ various methods related to human-centred design to better understand the impacts that environments and systems have on people, then work with...
Karina and I were delighted to share our experiences and thoughts around human-centred organisational transformation at the Intersection conference in Prague last week. The conference brought together executives, architects, designers, change managers and others with a shared interest in helping organisations become better versions of themselves. Our...
I have just published an article over at Medium based on the talk I gave at this year's UX Australia. The article captures my reflections on the role human-centred designers should be playing to help organisations become better versions of themselves. The talk is inspired by...
