Presenting at Intranets 2011

I will be talking at Step Two Design's Intranets 2011 conference in Sydney in May. During the talk I will be drawing connections between customer experience, service design and intranets....

Presenting at UX London

I'm happy to have been added to the workshop program of the upcoming UX London conference being held at the Cunningham Hotel, London, April 13-15....

We’re presenting at Service Design 2011

Janna and Iain will be presenting at Service Design 2011 in Sydney on 3rd May. I believe tickets to the event are available now (apparently quite limited, so get in early!)Our presentation will focus on mapping services. To quote from the program:Service design cannot be...