Innovation talk at UX Australia 2012 – slides & audio

Our organisations are constantly interacting with an ecosystem of people with whom we have varying degrees of relationship. Some of those people are loyal customers; others dissatisfied or disgruntled former customers. Still others have disavowed our industry entirely, seeking a 'better' solution to address their...

Showrooming – presentation to Designing for Mobility 2013

Last Friday I presented a short talk at the Designing for Mobility 2013 conference, held in Melbourne. The talk - Showrooming: threat and opportunity - looked at the emerging pattern of shoppers using physical retail outlets as a showroom, and subsequently price-comparing and purchasing online.Whilst...

Sketchnotes from my UX Australia talk on Innovation

A couple of people have posted sketchnotes they made during my UX Australia talk on Innovation. For a look at what they saw as the major points, take a look at:Gary Barber's sketchnotesMatt Magain's (UXMastery) sketchnotes...

Upcoming workshop: Fundamentals of Current-State Service Mapping

We are proud to introduce a new offering: Events with Meld Studios. First up is a one-day, hands-on workshop looking at the Fundamentals of Current-State Service Mapping. Join us on Friday 27 July at Meld Studios, or request a private workshop session for your team....

Steve Baty interviewed by Sky Business News

Steve received several mentions in the press during the lead up to the recent X Media Lab "Global Media Ideas" event in Sydney. Steve's interview about Australia being on the cusp of a design-led innovation boom was published on the X Media lab website, by...

April @WeAreMeld

We won our first US client, we have a new Meldster joining our team, a past project was honoured by the Webby Awards, and we've got lots of public events on the agenda. Read all about it...

Out with the old, in with the new

Yesterday Steve and I presented some rough concepts to a client. Nothing new there, but the client's reaction to them made me reflect on the difference between my old way of working (pre-Meld) and my new methods of creating work here at Meld Studios.I used...

Some of the ideas you won’t hear from me this week…

I'm very frustrated right now, having just received an email telling me that my presentation at a conference on customer self-service has to be cancelled due to a contractual conflict with the conference sponsor.I had been asked at short notice - last Monday - to...

Meld Studios attending the Service Design Global Conference

Meld Studios is excited to have four studio members attending the Service Design Global Conference in San Francisco October 20th & 21st. Iain Barker and I will be giving a talk about service mapping, this time focusing on the value service mapping has for business....