Presenting on service design in New Orleans

Earlier this month I co-presented at the Museum Computer Network conference in New Orleans. My co-presenters were Ariana French from the Museum of Natural History in New York, and Dana Mitroff Silvers from San Francisco-based consultancy Designing Insights.The theme of this year's conference was the...

The value of design

At the recent Midwest UX conference in Louisville, Kentucky, Meld Studios Co-Founder Steve Baty delivered the closing keynote. The speech attempted to reconcile the tension designers feel between the reality of everyday design work and the potential of design to make an impact on the...

Quick guide: how to create a blog post without writing

I caught up with my friend Lauren Currie (aka Red Jotter) in London a few weeks ago and we spoke about her latest project, #upfront. The project is a response to the common issues people face in sharing their thoughts and opinions through public speaking....

Meld Studios at Melbourne Knowledge Week

Meld Studios is running a hands-on introduction to customer journey mapping.Attendees will learn about customer experience design, what a current-state service map is, and how it can help your organisation.This free ticketed workshop will run on 2 May 2016 in the Melbourne Knowledge Week Hub Space.Please note that...

Scales of Interaction Design: a follow-up

I was fortunate to be able to present a talk at Interaction 16 in Helsinki on 2nd March.You can watch a video of my talk and find talks from other IxD16 presenters on the Interaction Design Association Vimeo channel.My talk looked at interaction design and how the object of design,...

Meld Studios at 2016 Design conferences

Meld Studios fosters the learning and development of our own team and also the wider design community.  That's why we each take time to share our expertise at local and international conferences. Here are some of the Design conferences we’ll be presenting at in the first...

The Radical Redesign of Retail Service

A big thanks to everyone who joined us last Tuesday on our panel as part of the Sydney Design Festival! We had a fabulous evening full of insights on the future of retail with John O'Callaghan, Teresa Giuffrida and Remo Giuffré facilitated by Sasha Abram....

Join us during Sydney Design 2014

We're excited to take part in Sydney Design 2014, brought to us by the Powerhouse Museum. Sydney Design 2014, from 16 August to 24 August, is a collection of events across Sydney, celebrating design. This year's theme, Design Futures, is described as:How we design, produce,...

Innovation at Fluxible

Later this week I'll be flying to Waterloo/Kitchener in Ontario, Canada to appear at the Fluxible conference. In my talk I'll be looking at how conducting research with different groups of customers and non-customers can open up new opportunities for innovation.In preparation for the conference...

Innovation talk at UX Australia 2012 – slides & audio

Our organisations are constantly interacting with an ecosystem of people with whom we have varying degrees of relationship. Some of those people are loyal customers; others dissatisfied or disgruntled former customers. Still others have disavowed our industry entirely, seeking a 'better' solution to address their...