Organisation design (3)

Iain spoke about the inter-relationship between organisational culture and customer experience at this year's UX Australia – and was interviewed about his talk and general experiences within the UX community...

We help organisations to do research. We uncover new insight into their customers’ experiences, and into the way their organisation works. Ultimately, ensuring your research and insight lands in a way that makes the work successful and useable, comes down to how it is received by those who’ll use...

Within Meld we talk a lot about the value of clients and their colleagues seeing themselves in the change. Yes, what we design has to be a reflection of the people it is designed for, their needs and desires, but the change needed to deliver that needs more than the promise of a good customer...

If you are struggling to find talented individuals to join your internal design team, you are not alone. This topic is one that comes up frequently in the conversations we have with our clients.

I was delighted to speak at the Managing Design conference in Sydney last week. This one-day event felt like therapy for design leaders as we explored common challenges around managing design teams during times of rapid growth.

When I was 15, my neighbour introduced me to her garden. As she walked me through, she pointed to a plant and said, "That's a hosta". Suddenly, from her naming one plant, my eyes could actually see that I was surrounded by hostas. It was in that moment that I realised I had been surrounded by...

I read a couple of things in today's Australian Financial Review that I felt like sharing. They quoted business management guru (their phrase) Tom Peters in an article entitled 'Liberal arts sensibility adds human touch'. Particularly interesting for us designerly types were the following:

This morning Janna and I attended the launch of Lauren Tan's new book. Design Transitions looks at the changing nature of design practice through the eyes of 42 design studios from around the world.

After years of working with people in large, complex organisations I’ve come to the realisation that the basis of passionate engagement is healthy positive relationships.