We are delighted to announce we'll be running two new online workshops in November: Prototyping beyond testing - how to use prototypes to learn more about your audience, 10th November 10am-4pm (AEST) Need to know policy skills for the future, 17th November 10am-4pm (AEST) Spaces for...
There are strong aspirations from people in Government to work more collaboratively with citizens. The IAP2 public participation spectrum is cited in policy and strategy as a model for engaging communities and increasing public impact. The spectrum is a useful frame to describe the current...
After a prompt from Apolitical, we got to thinking about how we might describe successful service design… particularly to a government audience. Simply put… Successful service design delivers outcomes that matter to all the users and stakeholders of a service. However, this is not so simply done, and there tend...
Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight. We were delighted to hear that "In the first three months of...
Animal metaphors are common in business circles. The other day Karina and I were discussing the type of work we do around organisational culture. We spend an increasingly large amount of time talking about tigers, elephants, Trojan horses and the impact these ‘Trojan horse’ projects...
Karina and I were delighted to share our experiences and thoughts around human-centred organisational transformation at the Intersection conference in Prague last week. The conference brought together executives, architects, designers, change managers and others with a shared interest in helping organisations become better versions of themselves. Our...
I have just published an article over at Medium based on the talk I gave at this year's UX Australia. The article captures my reflections on the role human-centred designers should be playing to help organisations become better versions of themselves. The talk is inspired by...
We are delighted to announce that we'll be running our popular service design workshop series again in Canberra on 29th to 31st October. Please join us for one or all three days of theory, practice and fun around service design: Day One: Customer research and...
Building on last month's webinar on transforming organisations with design, we will be running a new one-day workshop on 'Leading human-centred design for organisational transformation' in Canberra and Sydney in July. The workshops build on our experience bringing a human-centred mindset to a range of public...
We will be running our popular series of service design workshops in Canberra, Sydney, Melbourne, Brisbane in July, and Wellington, NZ in August. These workshops will immerse you in human centred design, design thinking and service design. The workshops in each city are spread across three days. You...
