Using human-centred design methods in museums

Over five months in 2017 we coached over 40 staff from the Museum of Applied Arts & Sciences (MAAS) in human-centred design methods using a ‘design sprint’ process. The goal of each sprint was to generate and test ideas to improve the visitor experience in the...

A guide to recruiting for human-centred research

Something which is of constant surprise when working with large service organisations is how hard it is for them to recruit people for research. This difficulty is a data point in itself, as it indicates how much distance there is between service providers and the people...

The Art of Interview

Design can begin with understanding. Understanding a product or a service yes, and understanding the lives of people interacting with these products and services.Research interviews can be a helpful start to understanding the needs, desires, aspirations, hopes, dreams, fears, and anxieties of people we are...

Building your internal design team – how to find designers

If you are struggling to find talented individuals to join your internal design team, you are not alone. This topic is one that comes up frequently in the conversations we have with our clients.People with skills in service design, human-centered design, design thinking, experience design,...

How to build a sustainable design team

I was delighted to speak at the Managing Design conference in Sydney last week. This one-day event felt like therapy for design leaders as we explored common challenges around managing design teams during times of rapid growth.I spoke about challenges that many teams face with:Scaling to...