Every standard framework we adopt in our work is chosen to offer a new perspective on an old problem and, in some cases, better enable us to meet the challenges of the future. But in overcoming the blind spots of our old mental frameworks we...
As technology pervades our modern life, a truly elegant interaction becomes one in which the interface - the controls - disappear, and the functions of a 'smart object' become inherent to the object itself. Two recent examples give me hope that we're starting to get...
The toll structure on Sydney's cross-city tunnel encourages drivers to behave in exactly the opposite way to the behaviour desired by the planning authorities. Traffic in Sydney's CBD is a chronic problem, and never is it more so that during the peak-hour rush. To help alleviate...
A belated congratulations to the NSW Department of Education and Communities (DEC) for winning a gold award at Intranet Innovations 2012 for the Employee Essentials – personalised toolbar....
In the second of the our business of design series we talk to Yasser Rashid, Head of User Experience and Design for TV & iPlayer, Radio & Music at the BBC. Initiatives such as iPlayer and the Global Experience Language (GEL) mean the BBC is often...
A brief interview with Steve Baty about his role as a juror for the 2013 Interaction Awards....
It was about 12 years ago that the Web design community - in particular those people interested in aspects of Websites such as their structure (information architects), usefulness (strategists), utility (usability practitioners), and interactions (interaction designers and HCI folks) - coalesced the need to take...
CIO online magazine published an article on Steve Baty talking about how the success of products such as Wii Fit and Instagram is linked to understanding and designing for user motivations and behaviour. ...
Understanding The analysis and synthesis of research data is the process by which we move from observations to understanding. As discussed elsewhere, there are a number of methods we employ to make this leap. The key consideration here is that we move beyond what we observe -...
I was recently in the position of needing to articulate for a group of people what it is I mean when I use certain phrases/terms - interaction design, service design, and design thinking in particular. For reference, here they are. They're not particularly long, or exhaustive,...
