With the recent Australian Government budget providing tax incentives for company expenditure, we can expect to see an increase in large-scale investments just around the corner. These tax incentives suddenly make it a whole lot more attractive to invest capital expenditure in digital transformation, major...
Out of the horrors of Covid-19, as organisations are taking stock and re-evaluating their business models, there is an opportunity to redefine organisational purpose and create better, more human-centred organisations. Or alternatively we could be sent spiralling backwards and all the customer-centred advancements of recent...
We are helping the Port Authority of NSW to use the creation of its sustainability plan to model new ways of working. This project has maintained momentum despite COVID-19 challenges. It is a testament to Port Authority's responsible leadership that sustainability remains a priority at...
As an organisation, we provide services to our customers. We have a strategy. We have plans. Are these still valid in the time of COVID-19? We know we’re not alone in working through this, and we know not every business is in a situation where they...
At Meld Studios we use our company as a live prototype for testing contemporary organisational theories and models—we eat our own dog food. Below is our framing of what a well-designed organisation looks like. You can read more about our framework here, but in a nutshell we believe that a well-designed...
[caption id="attachment_5312" align="alignnone" width="857"] Imagery from HUMAN by Yann Arthus-Bertrand[/caption] It’s an exciting time for Meld Studios. As we celebrate our 10th year in 2019, we look back in pride at how we have partnered with individuals and organisations to create better services and to change...
Culture is a hot topic. Not only has the connection between organisational culture and profitability been firmly established, but also boards and executives are learning the increased personal accountability they have for culture. In this climate there is naturally a search towards solutions. High on the list of...
After a prompt from Apolitical, we got to thinking about how we might describe successful service design… particularly to a government audience. Simply put… Successful service design delivers outcomes that matter to all the users and stakeholders of a service. However, this is not so simply done, and there tend...
Most people in most organisations are in a fairly unenviable situation – their organisation is switching on to “customer-centricity”, yet they have absolutely no direct interaction with customers to provide insight into their actions and decisions. Add to this the fact that those working at the...
Having spent the best part of the last year peering from behind the sofa at the outpouring of cultural and customer ugliness revealed by the Hayne Royal Commission, the past week has seen some cause for optimism for those that care about organisational culture and customer...
