Meld Studios Org Design Experiments

At Meld Studios we use our company as a live prototype for testing contemporary organisational theories and models—we eat our own dog food.Below is our framing of what a well-designed organisation looks like.You can read more about our framework here, but in a nutshell we believe that a well-designed...

Meld’s Advocacy Framework: Making our purpose tangible

[caption id="attachment_5312" align="alignnone" width="857"] Imagery from HUMAN by Yann Arthus-Bertrand[/caption]It’s an exciting time for Meld Studios. As we celebrate our 10th year in 2019, we look back in pride at how we have partnered with individuals and organisations to create better services and to change...

Upcoming with Meld in March

There are so many opportunities for you to come, learn and discuss with Meld Studios in March. Take a look and join us!  Service Design Workshops – Canberra March 5, 6 & 7, 9am – 5pm Join us for these three single-day workshops in which we will immerse...

Culture is not a numbers game

Culture is a hot topic. Not only has the connection between organisational culture and profitability been firmly established, but also boards and executives are learning the increased personal accountability they have for culture.In this climate there is naturally a search towards solutions. High on the list of...

What is Successful Service Design?

After a prompt from Apolitical, we got to thinking about how we might describe successful service design… particularly to a government audience. Simply put… Successful service design delivers outcomes that matter to all the users and stakeholders of a service. However, this is not so simply done, and there tend...

Organisational empathy programs

Most people in most organisations are in a fairly unenviable situation – their organisation is switching on to “customer-centricity”, yet they have absolutely no direct interaction with customers to provide insight into their actions and decisions.Add to this the fact that those working at the...

Purpose should drive culture

Most organisations have a well-intentioned purpose or mission that is their foundation stone. The purpose defines their reason for being – this is why we established our business, this is what we set out to achieve, it is what we collectively strive for. The purpose...

Horses, Trojan horses and organisational culture

Animal metaphors are common in business circles. The other day Karina and I were discussing the type of work we do around organisational culture. We spend an increasingly large amount of time talking about tigers, elephants, Trojan horses and the impact these ‘Trojan horse’ projects...

Designing human-centred organisational culture

I have just published an article over at Medium based on the talk I gave at this year's UX Australia. The article captures my reflections on the role human-centred designers should be playing to help organisations become better versions of themselves.The talk is inspired by...