Celebrating Fortitude Valley Housing Service Centre’s win at the Queensland Premier’s Awards for Excellence

Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight.We were delighted to hear that "In the first three months of...

Sydney Design Festival – submissions open

The program for next year's Sydney Design Festival is open for submissions.The theme this year is 'Accessing Design' – something that we are particularly interested in exploring. How can we design with audiences that are traditionally ignored (actively or passively)? How can design be used to balance...

Talking at Intersection in Prague

Karina and I were delighted to share our experiences and thoughts around human-centred organisational transformation at the Intersection conference in Prague last week. The conference brought together executives, architects, designers, change managers and others with a shared interest in helping organisations become better versions of themselves.Our...

Service design workshops (Canberra)

We are delighted to announce that we'll be running our popular service design workshop series again in Canberra on 29th to 31st October. Please join us for one or all three days of theory, practice and fun around service design:Day One: Customer research and...