Thoughts - Meld Studios

Celebrating Fortitude Valley Housing Service Centre’s win at the Queensland Premier’s Awards for Excellence

November 20, 2018 In Capability Building, Customer experience, Human centred design Comments (0)

Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight.We were delighted to hear that "In the first three months of...

Horses, Trojan horses and organisational culture

September 20, 2018 In Capability Building, Human centred design, Organisation design Comments (0)

Animal metaphors are common in business circles. The other day Karina and I were discussing the type of work we do around organisational culture. We spend an increasingly large amount of time talking about tigers, elephants, Trojan horses and the impact these ‘Trojan horse’ projects...

Meld Design Salon: Making Transport Human-Centred

September 18, 2018 In Events, Human centred design Comments (0)

In the next Meld Design Salon, we’ll be talking all things transport. Jordana Blank from Transport for Victoria, and Andrew Kendall from Sydney Metro will offer their unique experiences and perspectives on the importance—and challenges—of implementing a Human Centred Design approach in the government transport...

Sydney Design Festival – submissions open

September 18, 2018 In Events Comments (0)

The program for next year's Sydney Design Festival is open for submissions.The theme this year is 'Accessing Design' – something that we are particularly interested in exploring. How can we design with audiences that are traditionally ignored (actively or passively)? How can design be used to balance...

Human-centred approaches to city making and planning

September 13, 2018 In Human centred design, Urban design Comments (0)

Here at Meld we are passionate about improving the everyday lives of people as they interact with the world around them. To do this we employ various methods related to human-centred design to better understand the impacts that environments and systems have on people, then work with...

Talking at Intersection in Prague

September 10, 2018 In Capability Building, Human centred design Comments (0)

Karina and I were delighted to share our experiences and thoughts around human-centred organisational transformation at the Intersection conference in Prague last week. The conference brought together executives, architects, designers, change managers and others with a shared interest in helping organisations become better versions of themselves.Our...

Designing human-centred organisational culture

September 5, 2018 In Capability Building, Human centred design, Organisation design Comments (0)

I have just published an article over at Medium based on the talk I gave at this year's UX Australia. The article captures my reflections on the role human-centred designers should be playing to help organisations become better versions of themselves.The talk is inspired by...

Human-centred organisations, organisational culture and customer experience

September 2, 2018 In Design, Organisation design Comments (0)

Iain spoke about the inter-relationship between organisational culture and customer experience at this year's UX Australia – and was interviewed about his talk and general experiences within the UX community...

Service design workshops (Canberra)

August 20, 2018 In Capability Building Comments (0)

We are delighted to announce that we'll be running our popular service design workshop series again in Canberra on 29th to 31st October. Please join us for one or all three days of theory, practice and fun around service design:Day One: Customer research and...

Leading human-centred design for organisational transformation workshop

June 15, 2018 In Capability Building Comments (0)

Building on last month's webinar on transforming organisations with design, we will be running a new one-day workshop on 'Leading human-centred design for organisational transformation' in Canberra and Sydney in July.The workshops build on our experience bringing a human-centred mindset to a range of public...