Start 2019 by building your skills and helping your organisation deliver more value to all stakeholders.We are delighted to announce that we’ll be running our popular service design workshop series again in Melbourne (18-20 February), Canberra (5-7 March) and Sydney (18-20 March).Join us for one...
At the beginning of 2018 everyone at Meld came together to define our priorities for the year and look key aspects of our business, our work, and our relationships with each other. One of the key outputs from those efforts was a re-articulation of our...
After a prompt from Apolitical, we got to thinking about how we might describe successful service design… particularly to a government audience. Simply put… Successful service design delivers outcomes that matter to all the users and stakeholders of a service. However, this is not so simply done, and there tend...
Most people in most organisations are in a fairly unenviable situation – their organisation is switching on to “customer-centricity”, yet they have absolutely no direct interaction with customers to provide insight into their actions and decisions.Add to this the fact that those working at the...
Rebecca Hendry, Principal at Meld Studios, spoke ASIC deputy chair Peter Kell at the Financial Capability Community of Practice event in September on the topic of why a human-centred approach matters.Following the event, she wrote an article for Financial Capability on taking a human-centred approach to...
Having spent the best part of the last year peering from behind the sofa at the outpouring of cultural and customer ugliness revealed by the Hayne Royal Commission, the past week has seen some cause for optimism for those that care about organisational culture and customer...
Most organisations have a well-intentioned purpose or mission that is their foundation stone. The purpose defines their reason for being – this is why we established our business, this is what we set out to achieve, it is what we collectively strive for. The purpose...
Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight.We were delighted to hear that "In the first three months of...
Animal metaphors are common in business circles. The other day Karina and I were discussing the type of work we do around organisational culture. We spend an increasingly large amount of time talking about tigers, elephants, Trojan horses and the impact these ‘Trojan horse’ projects...
In the next Meld Design Salon, we’ll be talking all things transport. Jordana Blank from Transport for Victoria, and Andrew Kendall from Sydney Metro will offer their unique experiences and perspectives on the importance—and challenges—of implementing a Human Centred Design approach in the government transport...
