Thoughts - Meld Studios

Improving wayfinding at Melbourne’s busiest train station

February 14, 2019 In Service design By Alexandra Almond Comments (0)

Those of you lucky enough to live in Melbourne, may have seen the new digital displays at Flinders Street station. This is a project I was lucky enough to work on with Public Transport Victoria last year, and over on Medium I have published a more detailed...

MeldFest 2019 – Delivering on our mission

February 5, 2019 In Design, Employee experience, Musings, Thinking about design, What's been happening By Iain Barker Comments (0)

January is a time of natural reflection and gathering. At Meld, it's part of our DNA to do this as a collective, and MeldFest is a time for us to align and define who we are as Meld together, the role we play, and the...

Human centred design training in Melbourne, Canberra and Sydney

January 4, 2019 In Events By Iain Barker Comments (0)

Start 2019 by building your skills and helping your organisation deliver more value to all stakeholders. We are delighted to announce that we’ll be running our popular service design workshop series again in Melbourne (18-20 February), Canberra (5-7 March) and Sydney (18-20 March). Join us for one...

Thank you for an amazing 2018

December 21, 2018 In Design By Janna DeVylder Comments (0)

At the beginning of 2018 everyone at Meld came together to define our priorities for the year and look key aspects of our business, our work, and our relationships with each other. One of the key outputs from those efforts was a re-articulation of our...

What is Successful Service Design?

December 18, 2018 In Capability Building, Human centred design, Innovation, Organisation design By Jeremy Yuille Comments (0)

After a prompt from Apolitical, we got to thinking about how we might describe successful service design… particularly to a government audience. Simply put… Successful service design delivers outcomes that matter to all the users and stakeholders of a service. However, this is not so simply done, and there tend...

Organisational empathy programs

November 28, 2018 In Organisation design By Iain Barker Comments (0)

Most people in most organisations are in a fairly unenviable situation – their organisation is switching on to “customer-centricity”, yet they have absolutely no direct interaction with customers to provide insight into their actions and decisions. Add to this the fact that those working at the...

Why pay experts when you have customers?

November 28, 2018 In Design, Government, Human centred design By Karina Smith Comments (0)

Rebecca Hendry, Principal at Meld Studios, spoke ASIC deputy chair Peter Kell at the Financial Capability Community of Practice event in September on the topic of why a human-centred approach matters. Following the event, she wrote an article for Financial Capability on taking a human-centred approach to...

Organisational culture: Three ways to really set the tone from the top

November 27, 2018 In Organisation design By Iain Barker Comments (0)

Having spent the best part of the last year peering from behind the sofa at the outpouring of cultural and customer ugliness revealed by the Hayne Royal Commission, the past week has seen some cause for optimism for those that care about organisational culture and customer...

Purpose should drive culture

November 23, 2018 In Organisation design By Iain Barker Comments (0)

Most organisations have a well-intentioned purpose or mission that is their foundation stone. The purpose defines their reason for being – this is why we established our business, this is what we set out to achieve, it is what we collectively strive for. The purpose...

Celebrating Fortitude Valley Housing Service Centre’s win at the Queensland Premier’s Awards for Excellence

November 20, 2018 In Capability Building, Customer experience, Human centred design By Iain Barker Comments (0)

Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight. We were delighted to hear that "In the first three months of...