In 2010, in an article for Core77 titled The Strategic Arc of Interaction Design, I laid out what we saw as the pathway towards greater impact for interaction designers. This pathway, and the opportunity it represented, was one of the key drivers for the formation of Meld Studios. It represented,...

There continues to be a lot of discussion on what service design IS, and what it IS NOT.

There are strong aspirations from people in Government to work more collaboratively with citizens. The IAP2 public participation spectrum is cited in policy and strategy as a model for engaging communities and increasing public impact. The spectrum is a useful frame to describe the current...

Meld Studios is excited to receive a prestigious Good Design Award Gold accolade in the Service Design category this year, our 5th Good Design Award so far.

If you’re an executive, it’s time to face facts. Fact is, if you never come face-to-face with your customers, you risk making the wrong choices about how best to serve them. Want to reduce that risk? Sit down with your customers and let them serve you up some real-life insights into what’s working...

At Meld Studios we use our company as a live prototype for testing contemporary organisational theories and models—we eat our own dog food.

Imagery from HUMAN by Yann Arthus-Bertrand

Culture is a hot topic. Not only has the connection between organisational culture and profitability been firmly established, but also boards and executives are learning the increased personal accountability they have for culture.

January is a time of natural reflection and gathering. At Meld, it's part of our DNA to do this as a collective, and MeldFest is a time for us to align and define who we are as Meld together, the role we play, and the paths we wish to forge or follow.