Culture is a hot topic. Not only has the connection between organisational culture and profitability been firmly established, but also boards and executives are learning the increased personal accountability they have for culture.

January is a time of natural reflection and gathering. At Meld, it's part of our DNA to do this as a collective, and MeldFest is a time for us to align and define who we are as Meld together, the role we play, and the paths we wish to forge or follow.

Start 2019 by building your skills and helping your organisation deliver more value to all stakeholders.

At the beginning of 2018 everyone at Meld came together to define our priorities for the year and look key aspects of our business, our work, and our relationships with each other. One of the key outputs from those efforts was a re-articulation of our values, and a re-affirmation of our purpose...

After a prompt from Apolitical, we got to thinking about how we might describe successful service design… particularly to a government audience. Simply put…

Most people in most organisations are in a fairly unenviable situation – their organisation is switching on to “customer-centricity”, yet they have absolutely no direct interaction with customers to provide insight into their actions and decisions.

Having spent the best part of the last year peering from behind the sofa at the outpouring of cultural and customer ugliness revealed by the Hayne Royal Commission, the past week has seen some cause for optimism for those that care about organisational culture and customer outcomes.

Most organisations have a well-intentioned purpose or mission that is their foundation stone. The purpose defines their reason for being – this is why we established our business, this is what we set out to achieve, it is what we collectively strive for. The purpose is aspirational and...