How do I explain to my friends and family what we did to win three Good Design Awards?
May
18,
2018
In
Capability building,
Good Design Awards,
Service design
Photo credit: Good Design Awards
South by South West – Three big ideas
April
04,
2018
In
Systems thinking,
Strategic design,
Digital transformation
A little over two weeks ago I was lucky to have attended the South by South West (SXSW) design, technology and creative conference in Austin, Texas – the 2018 theme was ‘Globally connected: we’re all in this together’ – This blog post is about sharing the three ideas that stuck with me after...
Using human-centred design methods in museums
February
27,
2018
In
Capability building,
Design methods,
Customer experience,
Service design
Over five months in 2017 we coached over 40 staff from the Museum of Applied Arts & Sciences (MAAS) in human-centred design methods using a ‘design sprint’ process. The goal of each sprint was to generate and test ideas to improve the visitor experience in the museum.
Reflections on an internship
February
06,
2018
In
Employee experience
We’ve recently said goodbye to intern-extraordinaire Purvi Desai. Before she finished up her three month internship, she penned this reflection on her time with us. Thank you Purvi for this reflection and for being such an asset to our office and our work.
What makes a city liveable?
January
12,
2018
In
Capability building,
Customer experience,
Co-design
The 10th Liveable Cities conference was held on 10-11 July 2017 in Brisbane. The focus was on making cities more healthy for the people who live, play, visit, and work in them. There were four strong themes which emerged from the presentations I attended.
Service design workshops in Canberra, Melbourne & Sydney in March
January
03,
2018
In
We will be running our popular series of service design workshops in Canberra, Melbourne and Sydney in March. These workshops will immerse you in human centred design, design thinking and service design.
2017: A year in review
December
21,
2017
In
Years in review (archives)
What a year 2017 has been! This year we have had the incredible opportunity to partner with many public, private, nonprofit and government organisations, making workplaces more human-centred and together tackling complex business challenges using human-centred design. Together we have done work...
Design is a life long apprenticeship
December
01,
2017
In
Capability building,
Service design
Alexandra Almond breaks down the Service Design Now 2017 conference, asks some important questions and in the process introduces us to some of Melbourne’s leading service design practitioners.