Alexandra Almond breaks down the Service Design Now 2017 conference, asks some important questions and in the process introduces us to some of Melbourne’s leading service design practitioners.

Design capability building is one of the hot topics of 2017. Having seen the value of human-centred design, organisations are trying to scale the impact and application of design across the organisation. This creates interesting opportunities and challenges.

Jan's workshops are selling out fast so we're adding a final date for Sydney: Friday 1st December.

Over the last few years we’ve done quite a lot of work with galleries, libraries, archives and museums (the ‘GLAM’ sector). During this time we have observed a change in attitude around a visitor-centred approach to designing experiences. What starts with scepticism moves to tacit acceptance and...

Something which is of constant surprise when working with large service organisations is how hard it is for them to recruit people for research. This difficulty is a data point in itself, as it indicates how much distance there is between service providers and the people for whom they are...

Join us for the 2nd 2017 Meld Studios Design Salon! DATE AND TIME Thursday, June 29, 2017 6:00 PM – 8:00 PM AEST

We will be running a series of service design workshops in Sydney, Canberra, Melbourne and Brisbane. These workshops will immerse you in human centred design, design thinking and service design.

We help organisations to do research. We uncover new insight into their customers’ experiences, and into the way their organisation works. Ultimately, ensuring your research and insight lands in a way that makes the work successful and useable, comes down to how it is received by those who’ll...