Iain spoke about the inter-relationship between organisational culture and customer experience at this year's UX Australia – and was interviewed about his talk and general experiences within the UX community...

We are delighted to announce that we'll be running our popular service design workshop series again in Canberra on 29th to 31st October. Please join us for one or all three days of theory, practice and fun around service design:

Building on last month's webinar on transforming organisations with design, we will be running a new one-day workshop on 'Leading human-centred design for organisational transformation' in Canberra and Sydney in July.

Credit: Good Design Awards

Photo credit: Good Design Awards

A little over two weeks ago I was lucky to have attended the South by South West (SXSW) design, technology and creative conference in Austin, Texas – the 2018 theme was ‘Globally connected: we’re all in this together’ – This blog post is about sharing the three ideas that stuck with me after...

Over five months in 2017 we coached over 40 staff from the Museum of Applied Arts & Sciences (MAAS) in human-centred design methods using a ‘design sprint’ process. The goal of each sprint was to generate and test ideas to improve the visitor experience in the museum.

We’ve recently said goodbye to intern-extraordinaire Purvi Desai. Before she finished up her three month internship, she penned this reflection on her time with us. Thank you Purvi for this reflection and for being such an asset to our office and our work.

The 10th Liveable Cities conference was held on 10-11 July 2017 in Brisbane. The focus was on making cities more healthy for the people who live, play, visit, and work in them. There were four strong themes which emerged from the presentations I attended.