Upcoming with Meld in March

There are so many opportunities for you to come, learn and discuss with Meld Studios in March. Take a look and join us!  Service Design Workshops – Canberra March 5, 6 & 7, 9am – 5pm Join us for these three single-day workshops in which we will immerse...

Improving wayfinding at Melbourne’s busiest train station

  Those of you lucky enough to live in Melbourne, may have seen the new digital displays at Flinders Street station. This is a project I was lucky enough to work on with Public Transport Victoria last year, and over on Medium I have published a more detailed...

Designing the visitor experience for galleries, libraries & museums

Over the last few years we’ve done quite a lot of work with galleries, libraries, archives and museums (the ‘GLAM’ sector). During this time we have observed a change in attitude around a visitor-centred approach to designing experiences. What starts with scepticism moves to tacit...

Presenting on service design in New Orleans

Earlier this month I co-presented at the Museum Computer Network conference in New Orleans. My co-presenters were Ariana French from the Museum of Natural History in New York, and Dana Mitroff Silvers from San Francisco-based consultancy Designing Insights.The theme of this year's conference was the...

Transition Design: Design for a Brave New World

[caption id="attachment_3919" align="aligncenter" width="764"]NASA's The Blue Marble[/caption] The world today is complex. It is layered with complexity that didn't previously exist or that we didn’t previously understand. With this, the problems we face have become more complex. Sometimes referred to as wicked problems. As a...

What service design IS, and what it IS NOT

I had the fortune of attending a service design gathering this month, surrounded by senior service design leadership and practitioners. The focus of the discussion was on what service design IS, and what it IS NOT.While many may balk at the ongoing "definition of service design"...

A Service Design Perspective on the Rollout of New Federal Disability Funding

Service design is playing an ever increasing role in large systemic changes in which there are human elements. A systemic, service design approach could support the roll out of the NDIS (National Disability Insurance Scheme) for individuals with mental health needs. It is critical to ensuring that the...

The problem with product-led thinking in a service-dominant world

We are well into the service age but it's taking a while for us to catch up. Product-led thinking still guides the operating structures of many large organisations, even though the successful delivery of their services requires them to act differently. Could it be that...