There continues to be a lot of discussion on what service design IS, and what it IS NOT. While many may balk at the ongoing "definition of service design" debate, it's clear that it is a useful one in order to make sure we are all...
Meld Studios is excited to receive a prestigious Good Design Award Gold accolade in the Service Design category this year, our 5th Good Design Award so far. Meld Studios worked with Sydney Metro and Transport for NSW to pioneer a human-centred approach toward transport planning. Using...
Those of you lucky enough to live in Melbourne, may have seen the new digital displays at Flinders Street station. This is a project I was lucky enough to work on with Public Transport Victoria last year, and over on Medium I have published a more detailed...
[caption id="attachment_4897" align="alignright" width="741"] Photo credit: Good Design Awards[/caption] Me: "OMG, we won three design awards last night - including best in show!" My friend: "That's great, Ali! And what is it that you actually do again?" Ok, it's time to really break it down and shed some...
We will be running our popular series of service design workshops in Canberra, Sydney, Melbourne, Brisbane in July, and Wellington, NZ in August. These workshops will immerse you in human centred design, design thinking and service design. The workshops in each city are spread across three days. You...
Over the last few years we’ve done quite a lot of work with galleries, libraries, archives and museums (the ‘GLAM’ sector). During this time we have observed a change in attitude around a visitor-centred approach to designing experiences. What starts with scepticism moves to tacit...
Earlier this month I co-presented at the Museum Computer Network conference in New Orleans. My co-presenters were Ariana French from the Museum of Natural History in New York, and Dana Mitroff Silvers from San Francisco-based consultancy Designing Insights. The theme of this year's conference was the...
[caption id="attachment_3919" align="aligncenter" width="764"] NASA's The Blue Marble[/caption] The world today is complex. It is layered with complexity that didn't previously exist or that we didn’t previously understand. With this, the problems we face have become more complex. Sometimes referred to as wicked problems. As a...
Service design is playing an ever increasing role in large systemic changes in which there are human elements. A systemic, service design approach could support the roll out of the NDIS (National Disability Insurance Scheme) for individuals with mental health needs. It is critical to ensuring that the...
We are well into the service age but it's taking a while for us to catch up. Product-led thinking still guides the operating structures of many large organisations, even though the successful delivery of their services requires them to act differently. Could it be that...
