This April I had the opportunity to attend the Design & The City event in Amsterdam. It was a 4-day event with local universities, agencies and municipalities hosting talks and workshops across the city. The main conference saw a number of interesting projects presented and...
When I was 15, my neighbour introduced me to her garden. As she walked me through, she pointed to a plant and said, "That's a hosta". Suddenly, from her naming one plant, my eyes could actually see that I was surrounded by hostas. It was in that...
"A shining example of service design excellence at its very best" Codesigning the Future of the State Library of Victoria by Meld Studios has been recognised with the coveted Good Design Award® Best Overall, Australia’s oldest and most prestigious award for excellence in design and innovation. The...
Iain recently spoke at UX Australia about the opportunities and challenges of applying user centred design sensibilities beyond the design of just digital things. This is an abridged version of the talk....
Companies transitioning to service design from UX run the very real risk of projecting a skill set and perspective onto a problem space that is much more than an extension of UX and digital. I've been noticing a worrying trend in the past two years or...
Recently Meld Studios partnered with the State Library of Victoria to help envision a way it might do things differently (and better) in the future. A future where the services they offered remained relevant to customers and created positive experiences for visitors and staff. This did...
As we introduce ourselves to new colleagues and potential clients, we are constantly reflecting on how we describe the work we do. How do we get people from zero to 60, understanding what we mean by service design and what that means for them or...
We began 2013 coming off the back of a few good months towards the end of 2012, and an otherwise ordinary year. In almost every respect 2013 has been different, and better. Our work is more diverse both in terms of type, scale and industry;...
Every standard framework we adopt in our work is chosen to offer a new perspective on an old problem and, in some cases, better enable us to meet the challenges of the future. But in overcoming the blind spots of our old mental frameworks we...
In the third of the our business of design series I spoke to Alex Nisbett, Project Manager for the Spectator Experience at the London 2012 Olympic and Paralympic Games. Alex is a service designer with extensive experience working for agencies including Engine Service Design and IDEO....
