The problem with product-led thinking in a service-dominant world

We are well into the service age but it's taking a while for us to catch up. Product-led thinking still guides the operating structures of many large organisations, even though the successful delivery of their services requires them to act differently. Could it be that...

The pulse of the city

This April I had the opportunity to attend the Design & The City event in Amsterdam. It was a 4-day event with local universities, agencies and municipalities hosting talks and workshops across the city. The main conference saw a number of interesting projects presented and...

Using design to build organisational resilience

The world is changing Today’s customers have high expectations. Among other things they want:To be recognised To receive personalised services To consume services easily - when, where and how it suits them To connect with the people around them To trust the organisations they interact with Transparency Privacy Unexpected moments of surprise and...

Designing services for the enterprise

When I was 15, my neighbour introduced me to her garden. As she walked me through, she pointed to a plant and said, "That's a hosta".  Suddenly, from her naming one plant, my eyes could actually see that I was surrounded by hostas. It was in that...

Meld Studios wins Best Overall Service Design in Good Design Awards

"A shining example of service design excellence at its very best" Codesigning the Future of the State Library of Victoria by Meld Studios has been recognised with the coveted Good Design Award® Best Overall, Australia’s oldest and most prestigious award for excellence in design and innovation. The...

Good Design Selection for our work with the State Library of Victoria

We are delighted that our work with the State Library of Victoria has received a Good Design Australia Selection and is in the running for further recognition at the Awards night this month.We were engaged to redesign the State Library of Victoria’s services. Over a...

If you have a hammer… the UX perspective on Service Design

Companies transitioning to service design from UX run the very real risk of projecting a skill set and perspective onto a problem space that is much more than an extension of UX and digital.I've been noticing a worrying trend in the past two years or...