In the second of the our business of design series we talk to Yasser Rashid, Head of User Experience and Design for TV & iPlayer, Radio & Music at the BBC. Initiatives such as iPlayer and the Global Experience Language (GEL) mean the BBC is often...
Today sees the publication of the first in a series of interviews we're conducting with designers and design-minded individuals plying their trade in senior roles within organisations. The interviews will be collected under the title "The Business of Design"....
To be as successful as possible, service designers should seek to approach their project with an holistic, systems-thinking perspective. When a designer addresses a problem, they employ a process and methods largely consistent in their underlying intent: a deconstructionist perspective an understanding born of empathy abductive thinking and synthesis multiplicity...
A while ago we created this diagram to articulate the work we do. We are now making it available through a Creative Commons License...
Australia's banking industry is ripe for disruptive innovation, and has been for many years. The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry provided stark examples into why this is the case. Despite continuous attempts at improving financial services, big innovations...
From the machines of the industrial revolution to the Modernist era where the office cubicles reign, technology and new innovation has continued to play a key factor in the shaping of the environment in which we work. We’re once again at...
We recently had cause to look back over two and a half years of projects and reflect on the impact we've had as designers, and as a company. Quite a few projects stood out for us, highlighting the positive influence we've had on the day-to-day...
Prepare to see a huge shift in the way you pay for goods and services as the battle for dominance in the payments processing market heats up considerably. PayPal, Google, Visa, Mastercard, and EFTPOS are all pushing hard to become (or remain) the first choice...
I want to share an internal project that I and one of our interns (Derek Lau) have been recently working on with the objective to learn about trends and opportunities in the area of air travel. Due to the nature (small) of the project and the...
We are proud to introduce a new offering: Events with Meld Studios. First up is a one-day, hands-on workshop looking at the Fundamentals of Current-State Service Mapping. Join us on Friday 27 July at Meld Studios, or request a private workshop session for your team....
