What designers can learn from change management

In early May I attended the Change Management 2014 conference in Toronto. Why? Because I wanted to spy on the change managers.Many Meld Studios projects are those that may have traditionally gone to change management companies. As change managers have been helping people deal with...

The Scale of Service Design

As we introduce ourselves to new colleagues and potential clients, we are constantly reflecting on how we describe the work we do. How do we get people from zero to 60, understanding what we mean by service design and what that means for them or...

Framework of service experience: Could it work?

Many of us in the studio were fortunate to take part in UX Australia 2013, held in Melbourne at the end of August.  As always, they put on a great event (with our very own Steve Baty as one of the event organisers) and Meld...

Fluidity in interaction and service design – a trend

The last few years have seen a progressive opening up of imposed constraints as customers increasingly reject arbitrary restrictions and demand the ability to scale and personalize products and services. We see this everywhere we look, and where restrictions remain, tensions run high and opportunities...

The business of design: Yasser Rashid, BBC

In the second of the our business of design series we talk to Yasser Rashid, Head of User Experience and Design for TV & iPlayer, Radio & Music at the BBC.Initiatives such as iPlayer and the Global Experience Language (GEL) mean the BBC is often...

The business of design: David Boyd, NZ Post

Today sees the publication of the first in a series of interviews we're conducting with designers and design-minded individuals plying their trade in senior roles within organisations. The interviews will be collected under the title "The Business of Design"....

Approaching Service design – holistic, systems thinking

To be as successful as possible, service designers should seek to approach their project with an holistic, systems-thinking perspective.When a designer addresses a problem, they employ a process and methods largely consistent in their underlying intent:a deconstructionist perspective an understanding born of empathy abductive thinking and synthesis multiplicity...