The future of retail: blurring the boundary between online and offline

It is too one-dimensional to think of online as simply a cannibalistic threat to offline retail. Or that online will simply be where people do research for offline purchases. Businesses that get caught up in these mindsets are highly likely to be trampled in the...

7 ideas for innovation in banking services

Australia's banking industry is ripe for disruptive innovation, and has been for many years. Despite continuous attempts at improving financial services, big innovations aren't on the horizon. As the battlegrounds for mobile and contactless payments are drawn, it is clear the main basis of competition...

Can workplace transformation optimise the office?

From the machines of the industrial revolution to the Modernist era where the office cubicles reign, technology and new innovation has continued to play a key factor in the shaping of the environment in which we work. We’re once again at...

Challenging times ahead for further education

Free virtual learning environments (or VLEs) are disrupting expectations, economics, and certification in further education. As a personal project, I’ve been looking at ways that free virtual learning environments have been evolving, and the impact and challenges they present to traditional, on-campus and paid study.Over...

How we saved a client from a $1bn mistake

We recently had cause to look back over two and a half years of projects and reflect on the impact we've had as designers, and as a company. Quite a few projects stood out for us, highlighting the positive influence we've had on the day-to-day...

The customer experience of payment is undergoing a revolution

Prepare to see a huge shift in the way you pay for goods and services as the battle for dominance in the payments processing market heats up considerably. PayPal, Google, Visa, Mastercard, and EFTPOS are all pushing hard to become (or remain) the first choice...

Using Service Design on Internal Project

I want to share an internal project that I and one of our interns (Derek Lau) have been recently working on with the objective to learn about trends and opportunities in the area of air travel.Due to the nature (small) of the project and the...

Upcoming workshop: Fundamentals of Current-State Service Mapping

We are proud to introduce a new offering: Events with Meld Studios. First up is a one-day, hands-on workshop looking at the Fundamentals of Current-State Service Mapping. Join us on Friday 27 July at Meld Studios, or request a private workshop session for your team....