Hayne Royal Commission: ABC Canberra interview

In the pre-cursor to the release of the Hayne Royal Commission report, Meld Studio's co-founder, Steve Baty, gave an excellent interview to ABC Canberra about the broader implications of the report for the financial services sector.Well worth a listen, the interview with Steve starts around 05:45...

Thank you for an amazing 2018

At the beginning of 2018 everyone at Meld came together to define our priorities for the year and look key aspects of our business, our work, and our relationships with each other. One of the key outputs from those efforts was a re-articulation of our...

Organisational empathy programs

Most people in most organisations are in a fairly unenviable situation – their organisation is switching on to “customer-centricity”, yet they have absolutely no direct interaction with customers to provide insight into their actions and decisions.Add to this the fact that those working at the...

Celebrating Fortitude Valley Housing Service Centre’s win at the Queensland Premier’s Awards for Excellence

Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight.We were delighted to hear that "In the first three months of...