Thoughts - Meld Studios

What can you do for your people, your customers and your organisation during times of crisis?

April 1, 2020 In Organisation design By Janna DeVylder Comments (0)

As an organisation, we provide services to our customers. We have a strategy. We have plans. Are these still valid in the time of COVID-19? We know we’re not alone in working through this, and we know not every business is in a situation where they...

Six principles for working together when we’re not physically together

March 16, 2020 In Design practice By Zoe Green Comments (1)

“Designing better futures, together” is our mantra. It’s the best way for us to meet our mission to improve the everyday lives of people as they interact with the world around them. No matter what we’re designing, the emphasis is on designing things together, with...

Design in 2030

December 17, 2019 In Design practice By Steve Baty Comments (2)

In 2010, in an article for Core77 titled The Strategic Arc of Interaction Design, I laid out what we saw as the pathway towards greater impact for interaction designers. This pathway, and the opportunity it represented, was one of the key drivers for the formation...

What service design IS, and what it IS NOT

November 17, 2019 In Service design By Janna DeVylder Comments (20)

There continues to be a lot of discussion on what service design IS, and what it IS NOT. While many may balk at the ongoing "definition of service design" debate, it's clear that it is a useful one in order to make sure we are all...

Four ways to improve how Government engages with citizens

August 8, 2019 In Capability Building, Government, Human centred design By Paul Merrell Comments (0)

There are strong aspirations from people in Government to work more collaboratively with citizens. The IAP2 public participation spectrum is cited in policy and strategy as a model for engaging communities and increasing public impact. The spectrum is a useful frame to describe the current...

Meld Studios awarded Gold at Good Design Awards 2019

July 12, 2019 In Government, Service design By Iain Barker Comments (0)

Meld Studios is excited to receive a prestigious Good Design Award Gold accolade in the Service Design category this year, our 5th Good Design Award so far. Meld Studios worked with Sydney Metro and Transport for NSW to pioneer a human-centred approach toward transport planning. Using...

Why executives need to meet their customers

March 22, 2019 In Customer experience By Steve Baty Comments (0)

If you’re an executive, it’s time to face facts. Fact is, if you never come face-to-face with your customers, you risk making the wrong choices about how best to serve them. Want to reduce that risk? Sit down with your customers and let them serve you...

Meld Studios Org Design Experiments

March 14, 2019 In Organisation design By Alison Sharp Comments (0)

At Meld Studios we use our company as a live prototype for testing contemporary organisational theories and models—we eat our own dog food. Below is our framing of what a well-designed organisation looks like. You can read more about our framework here, but in a nutshell we believe that a well-designed...

Jan Chipchase returning to Sydney to host the Masterclass Series

March 14, 2019 In Design By Janna DeVylder Comments (0)

We are thrilled to announce that we are partnering with Jan Chipchase, founder and director of Studio D Radiodurans, to support his return to Sydney and Melbourne to host the Masterclass series. Field Study Fundamentals This masterclass will show you how to run international studies to identify new growth...

Meld’s Advocacy Framework: Making our purpose tangible

March 14, 2019 In Organisation design, Tools and techniques, Transition Design By Oliver Dykes Comments (0)

[caption id="attachment_5312" align="alignnone" width="857"] Imagery from HUMAN by Yann Arthus-Bertrand[/caption] It’s an exciting time for Meld Studios. As we celebrate our 10th year in 2019, we look back in pride at how we have partnered with individuals and organisations to create better services and to change...