With the recent Australian Government budget providing tax incentives for company expenditure, we can expect to see an increase in large-scale investments just around the corner. These tax incentives suddenly make it a whole lot more attractive to invest capital expenditure in digital transformation, major...
Out of the horrors of Covid-19, as organisations are taking stock and re-evaluating their business models, there is an opportunity to redefine organisational purpose and create better, more human-centred organisations. Or alternatively we could be sent spiralling backwards and all the customer-centred advancements of recent...
IDEO’s Venn diagram is one of the founding pillars of design as we know it, and it’s had a huge influence on my career. But it needs to be reconsidered. In light of what’s happened recently with the global pandemic and the Black Lives Matter movement,...
January is a time of natural reflection and gathering. At Meld, it's part of our DNA to do this as a collective, and MeldFest is a time for us to align and define who we are as Meld together, the role we play, and the...
Over the last few years we’ve done quite a lot of work with galleries, libraries, archives and museums (the ‘GLAM’ sector). During this time we have observed a change in attitude around a visitor-centred approach to designing experiences. What starts with scepticism moves to tacit...
We look back on 2016 as a year of contrasts: the disappointment of Brexit and the US Presidential Election juxtaposed with the birth of a child to our GM, Alison, two engagements (Dom & Laura), and the opening of our Melbourne studio. The year has taken...
[caption id="attachment_3919" align="aligncenter" width="764"] NASA's The Blue Marble[/caption] The world today is complex. It is layered with complexity that didn't previously exist or that we didn’t previously understand. With this, the problems we face have become more complex. Sometimes referred to as wicked problems. As a...
The 2016 Australian census was nothing if not controversial. For those outside Australia, most of the controversy relates to whether the names and addresses of the public should be retained along with the statistical data. Previously, unless you had specified you wanted your name kept...
Service design is playing an ever increasing role in large systemic changes in which there are human elements. A systemic, service design approach could support the roll out of the NDIS (National Disability Insurance Scheme) for individuals with mental health needs. It is critical to ensuring that the...
I caught up with my friend Lauren Currie (aka Red Jotter) in London a few weeks ago and we spoke about her latest project, #upfront. The project is a response to the common issues people face in sharing their thoughts and opinions through public speaking....
