Striving for Insights from Design Research

UnderstandingThe analysis and synthesis of research data is the process by which we move from observations to understanding. As discussed elsewhere, there are a number of methods we employ to make this leap. The key consideration here is that we move beyond what we observe -...

January @WeAreMeld

This is the first in what aims to be regular posts about what's been going on in the world of Meld. We kicked-off the year with Iain doing some research and strategy work in New Zealand. This made for some very interesting sketches and Jono...

User Experience: A response to Adam Connor

What follows is a response to Adam Connor's attempt to articulate his personal definitions and beliefs about UX Design. I appreciate the effort required to make such an attempt, and respect that these are his beliefs and will try to respond as such.It is probably...

Meld Friday sessions: a research brainstorm

On Friday last it was my turn to organise the activity for our Meld Friday Sessions.I've been doing some prep. for a new service design project and at the same time I've been reviewing my year of being a Meldster. After this review I...

A spirituality of technology…

In his recent article "Heart of Darkness: A mild polemic" Jon Kolko quotes a line from me. We had been discussing the article and the topic; here is the full version of what I wrote. I didn't want it to get lost by the wayside...

Ira Glass on storytelling

In his sold-out Sydney Festival shows in January of 2012, Ira Glass gave tips on how to tell a good story. It was a great opportunity to learn from a very talented and seasoned storyteller....

Service design, interaction design & design thinking

I was recently in the position of needing to articulate for a group of people what it is I mean when I use certain phrases/terms - interaction design, service design, and design thinking in particular. For reference, here they are. They're not particularly long, or exhaustive,...

Reflections on 2011

2011 has been an exciting year for Meld Studios. The following are some of the highlights of the year....

Service Design: A Twitter discussion with Dave Gray & friends

The following conversation took place via Twitter on Tuesday 29th November (late Monday 28th November in north america) between myself, Dave Gray, and a variety of other people. The topic was Service Design, with two main sub-topics: the main challenge for organisations contemplating service design/delivery;...

Some of the ideas you won’t hear from me this week…

I'm very frustrated right now, having just received an email telling me that my presentation at a conference on customer self-service has to be cancelled due to a contractual conflict with the conference sponsor.I had been asked at short notice - last Monday - to...