Service Design: A Twitter discussion with Dave Gray & friends

The following conversation took place via Twitter on Tuesday 29th November (late Monday 28th November in north america) between myself, Dave Gray, and a variety of other people. The topic was Service Design, with two main sub-topics: the main challenge for organisations contemplating service design/delivery;...

Some of the ideas you won’t hear from me this week…

I'm very frustrated right now, having just received an email telling me that my presentation at a conference on customer self-service has to be cancelled due to a contractual conflict with the conference sponsor.I had been asked at short notice - last Monday - to...

Picnic Festival, Amsterdam 2011

In September I was lucky enough to go to Amsterdam to attend Picnic, a three day festival of design, science, technology, media and business. Here's a short review....

Making Ideas Happen

How do you turn inspiration into action? How do you learn from failure? How do you help organisations to innovate?These were some of the questions posed at IF Talks - Making Ideas Happen – a ‘deliberately small’ gathering of thinkers and doers in Sydney on...

New Meld Studios website

It gives us great pleasure to be able to launch the new Meld Studios website [I feel a bit like the Queen launching a new ship - minus the champagne on a rope]. ...

Niina, Jono and Kimberley, welcome to Meld Studios!

...and now we are six.Meld Studios is excited to introduce three very talented individuals that will strengthen and broaden our studio's capabilities.Please join me in welcoming Niina Talikka, Jono Yang and Kimberley Crofts. Take a look at their bios.We're not only excited about having more...

In defense of negatives

The definitions we use to describe what it is that we do - be it interaction design, service design, experience design etc - tend to be coached in positive terms. We talk about designing services that are efficient and that provide differentiation; that are useful,...