7 ideas for innovation in banking services

Australia's banking industry is ripe for disruptive innovation, and has been for many years. Despite continuous attempts at improving financial services, big innovations aren't on the horizon. As the battlegrounds for mobile and contactless payments are drawn, it is clear the main basis of competition...

Showing the way

Kimberley shared an article from The Adelaide Review, "Engaging the community through design", which describes some of the challenges faced by designers, developers, and communities in creating future visions of Adelaide, and I found two particular points to ponder:1. Better ideas - I'm a strong...

Using social media to gather qualitative data

Lauren and I have been recently working on an internal project about public transport. We’ve been conducting various activities to build up a current state view of the problem – why don’t more people catch public transport?...

Reading List – Design alone can’t save UK plc

[This is the first in a new series of posts from the folks here at Meld Studios.]Janna sent round this article yesterday - Design alone can’t save UK plc - a cautionary tale of design determinism, arrogance and hubris. In it, author James Woudhuysen delivers a somewhat scathing attack...

June @WeAreMeld

We've been researching pain points in Sydney public transport services, customer experiences that support airline cost-cutting initiatives, trends in virtual learning, and optimisation of the work place. We'll publish our thoughts soon, but in the meantime feel free to ask us about it....

A tender request, please

Requests for tenders are often too restrictive, too solutions focused and don’t support the separation of process and outcome...

Of experiences, service, and holistic design

It was about 12 years ago that the Web design community - in particular those people interested in aspects of Websites such as their structure (information architects), usefulness (strategists), utility (usability practitioners), and interactions (interaction designers and HCI folks) - coalesced the need to take...

May @WeAreMeld

We wrapped up some big projects, pitched to a new client in Portland (USA), and we spoke at several events in Melbourne and Sydney. We also celebrated the arrival of our newest Meldster, Lauren Argenta. ...

Steve Baty interviewed by Sky Business News

Steve received several mentions in the press during the lead up to the recent X Media Lab "Global Media Ideas" event in Sydney. Steve's interview about Australia being on the cusp of a design-led innovation boom was published on the X Media lab website, by...

March @WeAreMeld

We've been working on a good mix of high-level strategy and detailed design projects, and our studio is covered in no less than 5000 Post-it notes. We've also been chatting with potential clients in the States and our good friends in Hong Kong. Find out...