We are well into the service age but it's taking a while for us to catch up. Product-led thinking still guides the operating structures of many large organisations, even though the successful delivery of their services requires them to act differently. Could it be that...
I have posted previously on the use of positive language in critiquing work – the power of 'YES, AND…". In this post I explore a few ways in which the limitations of language can lead to misunderstanding. 'The limits of language mean the limits of my...
A transition in design? At Meld Studios we often talk about the need to design appropriately at different levels to enable the maximum chance of success. Breaking design down into four levels provides us with a language to explore the relationship between these areas: artefacts, interactions,...
We are well past the point where we might argue whether specific industries will or won't be impacted by technology. The answer is a very firm: yes. We must now understand how the potential afforded by new technologies will change the shape of specific industries: their...
As you sit in your office on Monday, I want you to take a moment to look around at the people next to you. Take a good look. Those people are going to need your support this week. You see, this week they're going to...
If you’re anything like me, your starting point is perfection. But striving for perfection stops me from getting everything I know onto the page. I get hung up on how to articulate a single thought, or getting details like names, dates, and places right before moving on. I...
[caption id="attachment_2836" align="alignright" width="300"] There are times when you just feel lost in a sea of data...
It's been written about a million times before, but attending the Global Sustainability Jam* over the weekend has reminded me just how important this little change of phrase is to the idea generation process. When you say "Yes, and…" it leaves open the opportunity for someone's...
Do you remember what it was like to be a kid? We didn’t have the answers to everything so we needed to figure it out. Not knowing what the ‘right thing’ was never limited how we experienced and understood the world. Earlier in the year, I...
Companies transitioning to service design from UX run the very real risk of projecting a skill set and perspective onto a problem space that is much more than an extension of UX and digital. I've been noticing a worrying trend in the past two years or...
