Concept mapping

As consultants we have to quickly understand the complex interactions of people, processes and products of our clients' businesses. This '50 foot view' is something that our clients often say they've never seen before yet is of real value for sharing project and system knowledge...

A behavioural perspective on Sydney’s Cross-city Tunnel

The toll structure on Sydney's cross-city tunnel encourages drivers to behave in exactly the opposite way to the behaviour desired by the planning authorities.Traffic in Sydney's CBD is a chronic problem, and never is it more so that during the peak-hour rush. To help alleviate...

Merry XMas and 2012 in review

It would be a bland understatement to describe 2012 as a roller-coaster. As a relatively small design studio we have been buffeted about by large market forces, and it has taken its toll. And yet as we approach the end of the year and take...

Using social media to gather qualitative data

Lauren and I have been recently working on an internal project about public transport. We’ve been conducting various activities to build up a current state view of the problem – why don’t more people catch public transport?...

June @WeAreMeld

We've been researching pain points in Sydney public transport services, customer experiences that support airline cost-cutting initiatives, trends in virtual learning, and optimisation of the work place. We'll publish our thoughts soon, but in the meantime feel free to ask us about it....

Of experiences, service, and holistic design

It was about 12 years ago that the Web design community - in particular those people interested in aspects of Websites such as their structure (information architects), usefulness (strategists), utility (usability practitioners), and interactions (interaction designers and HCI folks) - coalesced the need to take...

Steve Baty interviewed by Sky Business News

Steve received several mentions in the press during the lead up to the recent X Media Lab "Global Media Ideas" event in Sydney. Steve's interview about Australia being on the cusp of a design-led innovation boom was published on the X Media lab website, by...

March @WeAreMeld

We've been working on a good mix of high-level strategy and detailed design projects, and our studio is covered in no less than 5000 Post-it notes. We've also been chatting with potential clients in the States and our good friends in Hong Kong. Find out...