Visual Thinking workshop (Sydney)

In our work as designers and facilitators we think and communicate visually. Over the past year we have been running series of workshops on service design and journey mapping and kept getting asked – how are you able to visualise so well? We reflected on...

What service design IS, and what it IS NOT

I had the fortune of attending a service design gathering this month, surrounded by senior service design leadership and practitioners. The focus of the discussion was on what service design IS, and what it IS NOT. While many may balk at the ongoing "definition of service design"...

#Censusfail – a timeline

The 2016 Australian census was nothing if not controversial. For those outside Australia, most of the controversy relates to whether the names and addresses of the public should be retained along with the statistical data. Previously, unless you had specified you wanted your name kept...

The Art of Interview

Design can begin with understanding. Understanding a product or a service yes, and understanding the lives of people interacting with these products and services. Research interviews can be a helpful start to understanding the needs, desires, aspirations, hopes, dreams, fears, and anxieties of people we are...

Lunchtime chats with students

Today I spent lunch with students and staff at Tractor Design School in Surry Hills, chatting about the design process and pathways into the design industry. Tractor have a really great set up. The main space is completely open with students and teachers all sitting together – there...