Introduction to Service Design – Sydney workshop

For the first time we'll be running our popular 'Introduction to Service Design' two-day workshop publicly. The workshop will be run in Sydney on the 20th and 21st July.Full details about the workshop can be found at https://www.eventbrite.com/e/introduction-to-service-design-2-day-workshop-tickets-25658270578. We hope to see you there....

Workshops won’t save you

With the corporate push for collaboration and co-creation, more and more business challenges are met with a response of “Let’s have a workshop!” There is always hope in this statement, a hope that the workshop will just ‘fix’ the challenge at hand.Here’s the thing...

Service design in museums

In late 2015 Meld worked with the Australian Centre for Moving Image (ACMI) in Melbourne to help them understand the current visitor experience. I was fortunate to be invited to co-present on this project by Seb Chan, ACMI’s Chief Experience Officer at the Museums and...