Introduction to Service Design – Sydney workshop

For the first time we'll be running our popular 'Introduction to Service Design' two-day workshop publicly. The workshop will be run in Sydney on the 20th and 21st July. Full details about the workshop can be found at https://www.eventbrite.com/e/introduction-to-service-design-2-day-workshop-tickets-25658270578. We hope to see you there. ...

Workshops won’t save you

With the corporate push for collaboration and co-creation, more and more business challenges are met with a response of “Let’s have a workshop!” There is always hope in this statement, a hope that the workshop will just ‘fix’ the challenge at hand. Here’s the thing...

Service design in museums

In late 2015 Meld worked with the Australian Centre for Moving Image (ACMI) in Melbourne to help them understand the current visitor experience. I was fortunate to be invited to co-present on this project by Seb Chan, ACMI’s Chief Experience Officer at the Museums and...

Meld Studios at Melbourne Knowledge Week

Meld Studios is running a hands-on introduction to customer journey mapping. Attendees will learn about customer experience design, what a current-state service map is, and how it can help your organisation. This free ticketed workshop will run on 2 May 2016 in the Melbourne Knowledge Week Hub Space. Please note that...

Great Reads from March 2016

Inspired futures powered by automation Contributed by Emma Warren At Meld Studios we’re inspired by the idea that better design can improve our world by enabling and empowering citizens to make meaningful change. As the global economy shifts, automation within organisations changes the way we work and can provide...