Why executives need to meet their customers

If you’re an executive, it’s time to face facts. Fact is, if you never come face-to-face with your customers, you risk making the wrong choices about how best to serve them. Want to reduce that risk? Sit down with your customers and let them serve you...

A guide to recruiting for human-centred research

Something which is of constant surprise when working with large service organisations is how hard it is for them to recruit people for research. This difficulty is a data point in itself, as it indicates how much distance there is between service providers and the people...

Three key ways Digital Disruption affects business

We are well past the point where we might argue whether specific industries will or won't be impacted by technology. The answer is a very firm: yes. We must now understand how the potential afforded by new technologies will change the shape of specific industries:their...

Relationships Really Matter!

After years of working with people in large, complex organisations I’ve come to the realisation that the basis of passionate engagement is healthy positive relationships.  When relationships with and within your organisation are healthy and positive, people are loyal to your brand or product, can’t help...

The Scale of Service Design

As we introduce ourselves to new colleagues and potential clients, we are constantly reflecting on how we describe the work we do. How do we get people from zero to 60, understanding what we mean by service design and what that means for them or...

Meld Studios is sponsoring the Customer Experience 2013 conference

We're very excited to be sponsoring the closing party/drinks at this year's Customer Experience 2013 conference - http://uxaustralia.com.au/customerexperience-2013/Customer Experience is an area of design practice in which we see a lot of activity, and represents a constant challenge faced by our clients. In our work we...