Using Service Design on Internal Project

I want to share an internal project that I and one of our interns (Derek Lau) have been recently working on with the objective to learn about trends and opportunities in the area of air travel.Due to the nature (small) of the project and the...

I have data. What I need is intelligence.

The other day I was sitting down with a client to discuss the potential for creating a qualitative research program to support a long-term program of work that impacts the work life of thousands of internal staff.  As we were discussing the merits and necessity...

Building your brand with humility and grace – T2 Tea

As an organiser of a few different design conferences I'm always on the alert for interesting people to have speak to various audiences. In that capacity I found myself reading through the story on the founding of T2 on their website. The story centres on the...

Striving for Insights from Design Research

UnderstandingThe analysis and synthesis of research data is the process by which we move from observations to understanding. As discussed elsewhere, there are a number of methods we employ to make this leap. The key consideration here is that we move beyond what we observe -...

User Experience: A response to Adam Connor

What follows is a response to Adam Connor's attempt to articulate his personal definitions and beliefs about UX Design. I appreciate the effort required to make such an attempt, and respect that these are his beliefs and will try to respond as such.It is probably...