Meld Studios is sponsoring the Customer Experience 2013 conference

We're very excited to be sponsoring the closing party/drinks at this year's Customer Experience 2013 conference - http://uxaustralia.com.au/customerexperience-2013/Customer Experience is an area of design practice in which we see a lot of activity, and represents a constant challenge faced by our clients. In our work we...

Showrooming – presentation to Designing for Mobility 2013

Last Friday I presented a short talk at the Designing for Mobility 2013 conference, held in Melbourne. The talk - Showrooming: threat and opportunity - looked at the emerging pattern of shoppers using physical retail outlets as a showroom, and subsequently price-comparing and purchasing online.Whilst...

The future of retail: blurring the boundary between online and offline

It is too one-dimensional to think of online as simply a cannibalistic threat to offline retail. Or that online will simply be where people do research for offline purchases. Businesses that get caught up in these mindsets are highly likely to be trampled in the...

7 ideas for innovation in banking services

Australia's banking industry is ripe for disruptive innovation, and has been for many years. Despite continuous attempts at improving financial services, big innovations aren't on the horizon. As the battlegrounds for mobile and contactless payments are drawn, it is clear the main basis of competition...

How we saved a client from a $1bn mistake

We recently had cause to look back over two and a half years of projects and reflect on the impact we've had as designers, and as a company. Quite a few projects stood out for us, highlighting the positive influence we've had on the day-to-day...

The customer experience of payment is undergoing a revolution

Prepare to see a huge shift in the way you pay for goods and services as the battle for dominance in the payments processing market heats up considerably. PayPal, Google, Visa, Mastercard, and EFTPOS are all pushing hard to become (or remain) the first choice...