Thoughts - Meld Studios

The Scale of Service Design

April 1, 2014 In Customer experience, Service design By Janna DeVylder Comments (0)

As we introduce ourselves to new colleagues and potential clients, we are constantly reflecting on how we describe the work we do. How do we get people from zero to 60, understanding what we mean by service design and what that means for them or...

Join us on Friday for our April Open House!

March 31, 2014 In What's been happening By Janna DeVylder Comments (0)

We welcome you to our Open House on Friday, April 4th! Come join us for conversation, nibbles and a drink! We relish the first Fridays of each month. It's a chance for us to regroup with clients and colleagues and meet new friends along the way....

The rise of journey maps, service design, and Australian design – 2013 Year in Review

December 24, 2013 In Customer experience, Design, Innovation, Service design, What's been happening By Steve Baty Comments (0)

We began 2013 coming off the back of a few good months towards the end of 2012, and an otherwise ordinary year. In almost every respect 2013 has been different, and better. Our work is more diverse both in terms of type, scale and industry;...

Visualising a story

December 20, 2013 In Design, Musings By Dominique Gagarin Comments (0)

Since joining Meld Studios as a designer I have helped build and create current and future state maps, road maps and sketches that communicate abstract concepts, processes and interactions. The maps I have worked on help organisations see the ‘50-foot view’ of their organisation: who...

Of frameworks, blind spots and behaviour – advocating a shift away from UX

October 30, 2013 In Customer experience, Design, Innovation, Interaction design, Musings, Service design By Steve Baty Comments (3)

Every standard framework we adopt in our work is chosen to offer a new perspective on an old problem and, in some cases, better enable us to meet the challenges of the future. But in overcoming the blind spots of our old mental frameworks we...

Join us for our October Open House!

September 29, 2013 In Musings, What's been happening By Janna DeVylder Comments (0)

The first Friday of every month, we throw open our doors at 4pm and invite you and yours to come and visit us. Gab about design, the weather, whatever! Point is to take a break and catch up. Join us this Friday, 4 October, from 4pm! Will...

Innovation at Fluxible

September 8, 2013 In Innovation, Presenting By Steve Baty Comments (0)

Later this week I'll be flying to Waterloo/Kitchener in Ontario, Canada to appear at the Fluxible conference. In my talk I'll be looking at how conducting research with different groups of customers and non-customers can open up new opportunities for innovation. In preparation for the conference...

Industry and Academia working together at RMIT

September 8, 2013 In What's been happening By Janna DeVylder Comments (0)

On August 28th, I was invited to attend the Media and Communications Industry Forum at RMIT, where industry representatives from across the spectrum of technology, design, research, cultural institutions and business gathered with departmental representatives from across RMIT, lead by Professor Margaret Gardner AO, Vice-Chancellor and President...

Concept mapping

June 24, 2013 In Design, Musings By Kimberley Crofts Comments (0)

As consultants we have to quickly understand the complex interactions of people, processes and products of our clients' businesses. This '50 foot view' is something that our clients often say they've never seen before yet is of real value for sharing project and system knowledge...

Open House. Friday July 7

June 24, 2013 In What's been happening By Kimberley Crofts Comments (0)

We are having another open house at our studio on Friday July 7 starting at 4pm. Please come and join us, our friends, clients and colleagues from the industry as we talk all things design, experience, and everything in between. We look forward to seeing you. ...