Thoughts - Meld Studios

Upcoming workshop: Fundamentals of Current-State Service Mapping

July 11, 2012 In Customer experience, Design, Presenting, Service design, What's been happening By Alison Sharp Comments (0)

We are proud to introduce a new offering: Events with Meld Studios. First up is a one-day, hands-on workshop looking at the Fundamentals of Current-State Service Mapping. Join us on Friday 27 July at Meld Studios, or request a private workshop session for your team....

I have data. What I need is intelligence.

July 5, 2012 In Customer experience, Service design By Janna DeVylder Comments (0)

The other day I was sitting down with a client to discuss the potential for creating a qualitative research program to support a long-term program of work that impacts the work life of thousands of internal staff. As we were discussing the merits and necessity...

Building your brand with humility and grace – T2 Tea

July 4, 2012 In Uncategorized By Steve Baty Comments (2)

As an organiser of a few different design conferences I'm always on the alert for interesting people to have speak to various audiences. In that capacity I found myself reading through the story on the founding of T2 on their website. The story centres on the...

June @WeAreMeld

July 3, 2012 In Musings, Service design, What's been happening By Alison Sharp Comments (0)

We've been researching pain points in Sydney public transport services, customer experiences that support airline cost-cutting initiatives, trends in virtual learning, and optimisation of the work place. We'll publish our thoughts soon, but in the meantime feel free to ask us about it....

A tender request, please

July 3, 2012 In Musings By Kimberley Crofts Comments (0)

Requests for tenders are often too restrictive, too solutions focused and don’t support the separation of process and outcome...

Of experiences, service, and holistic design

June 28, 2012 In Interaction design, Musings, Service design By Steve Baty Comments (2)

It was about 12 years ago that the Web design community - in particular those people interested in aspects of Websites such as their structure (information architects), usefulness (strategists), utility (usability practitioners), and interactions (interaction designers and HCI folks) - coalesced the need to take...

Motivation behaviour models driving tech product design

June 27, 2012 In Interaction design, Publications, Service design By Alison Sharp Comments (0)

CIO online magazine published an article on Steve Baty talking about how the success of products such as Wii Fit and Instagram is linked to understanding and designing for user motivations and behaviour. ...

Steve Baty interviewed by Sky Business News

June 13, 2012 In Musings, Presenting, Publications By Alison Sharp Comments (0)

Steve received several mentions in the press during the lead up to the recent X Media Lab "Global Media Ideas" event in Sydney. Steve's interview about Australia being on the cusp of a design-led innovation boom was published on the X Media lab website, by...

March @WeAreMeld

April 12, 2012 In Musings, What's been happening By Alison Sharp Comments (0)

We've been working on a good mix of high-level strategy and detailed design projects, and our studio is covered in no less than 5000 Post-it notes. We've also been chatting with potential clients in the States and our good friends in Hong Kong. Find out...