Thoughts - Meld Studios

The business of design: Alex Nisbett, London 2012 Olympic and Paralympic Games

October 20, 2012 In Service design, The business of design By Iain Barker Comments (0)

In the third of the our business of design series I spoke to Alex Nisbett, Project Manager for the Spectator Experience at the London 2012 Olympic and Paralympic Games. Alex is a service designer with extensive experience working for agencies including Engine Service Design and IDEO....

Innovation award for a Meld project

October 18, 2012 In Innovation, Interaction design By Iain Barker Comments (0)

A belated congratulations to the NSW Department of Education and Communities (DEC) for winning a gold award at Intranet Innovations 2012 for the Employee Essentials – personalised toolbar....

Innovation success – tip #5

October 16, 2012 In Design, Innovation By Steve Baty Comments (0)

Don't choose just a single idea to progress: run with multiple, different ideas to uncover the seed of the great concept lurking within. The power of a design-led innovation process is that it allows you to quickly (and cheaply) explore multiple ideas in parallel. Sketches, prototypes,...

The business of design: Yasser Rashid, BBC

October 8, 2012 In Interaction design, Service design, The business of design By Iain Barker Comments (0)

In the second of the our business of design series we talk to Yasser Rashid, Head of User Experience and Design for TV & iPlayer, Radio & Music at the BBC. Initiatives such as iPlayer and the Global Experience Language (GEL) mean the BBC is often...

Innovation success – tip #4

October 4, 2012 In Innovation By Steve Baty Comments (0)

Activities that deliberately introduce absurd ideas and different perspectives can help break you out of a conceptual rut. The trouble with a lot of attempts at innovation is that the group remains firmly entrenched in conventional modes of thinking. The same people look at updated versions...

The business of design: David Boyd, NZ Post

September 24, 2012 In Service design, The business of design By Iain Barker Comments (2)

Today sees the publication of the first in a series of interviews we're conducting with designers and design-minded individuals plying their trade in senior roles within organisations. The interviews will be collected under the title "The Business of Design"....

Approaching Service design – holistic, systems thinking

September 20, 2012 In Design, Service design By Steve Baty Comments (2)

To be as successful as possible, service designers should seek to approach their project with an holistic, systems-thinking perspective. When a designer addresses a problem, they employ a process and methods largely consistent in their underlying intent: a deconstructionist perspective an understanding born of empathy abductive thinking and synthesis multiplicity...

Sketchnotes from my UX Australia talk on Innovation

September 17, 2012 In Innovation, Presenting By Steve Baty Comments (0)

A couple of people have posted sketchnotes they made during my UX Australia talk on Innovation. For a look at what they saw as the major points, take a look at: Gary Barber's sketchnotes Matt Magain's (UXMastery) sketchnotes...

Innovation success – tip #3

September 14, 2012 In Design, Innovation By Steve Baty Comments (1)

Challenge yourself to completely alter the landscape. When you take a look at how things are currently done in your industry, it's easy to set about improving things in small ways. A reduction in costs here; a few new or better features there. These small improvements...

Innovation success – tip #2

September 10, 2012 In Design, Innovation By Steve Baty Comments (0)

Obsess over the customers you lose. It can be painful and disheartening to lose a customer, and it's also an accepted part of running a business. If you really want to improve your offering, and make a significant change to your value proposition, you need to...