Innovation at Fluxible

Later this week I'll be flying to Waterloo/Kitchener in Ontario, Canada to appear at the Fluxible conference. In my talk I'll be looking at how conducting research with different groups of customers and non-customers can open up new opportunities for innovation.In preparation for the conference...

Concept mapping

As consultants we have to quickly understand the complex interactions of people, processes and products of our clients' businesses. This '50 foot view' is something that our clients often say they've never seen before yet is of real value for sharing project and system knowledge...