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    We're hiring! People & Culture, Biz Dev, and Senior Service Designers

    February 22, 2022 In By Alison Sharp Comment (1)

    We have three mid-level contract roles going, all starting in March, located anywhere in Australia:

    We're hiring! People & Culture, Biz Dev, and Senior Service Designers

    We need to change the date

    January 25, 2022 In Advocacy By Emma Warren Comments (0)

    As the national conversation about 'Australia Day' continues to take place around us without a shared conclusion, at Meld we have decided to start the process of changing it for ourselves. As a collective, we feel that January 26th is not a day of celebration. For Aboriginal and Torres Strait...

    We need to change the date

    Design Research and Social Impact: Two new Good Design Awards for Meld Studios

    October 15, 2021 In Good Design Awards, sustainability, visitor experience, impact By Alison Sharp Comments (0)

    What are the Good Design Awards?  The Good Design Awards are the highest honour for design and innovation in the country and reward projects across 12 design disciplines and 30 subcategories.  

    Design Research and Social Impact: Two new Good Design Awards for Meld Studios

    Helping Central Coast Council to become more customer-centred

    September 14, 2021 In customer experience, local government, journey mapping By Alison Sharp Comment (1)

    Customer centricity, journey mapping capability, and cross-function relationship building were the main goals of our work with Central Coast Council (NSW). We used the creation of current state journey maps for five key customer transactions as a way of bringing Council staff together and...

    Helping Central Coast Council to become more customer-centred

    Are you co-designing your customer experience?

    August 02, 2021 In customer experience By Nick Leigh Comments (0)

    Customer experience (CX) has taken the world by storm, and rightly so. Customers have more choice, are more connected, more empowered and more conscious than ever, largely thanks to advances in consumer technology and the internet. Organisations have been scrambling to service customers and meet...

    Are you co-designing your customer experience?

    So what is customer experience and why does it matter?

    July 19, 2021 In Customer experience, organisational design, human-centred design, service design, customer experience By Nick Leigh Comment (1)

    If it hasn’t impacted your role or organisation by now, it inevitably will. Customer experience has steamrolled it’s way into our professional and personal lives, but what actually is it and why does it matter? And perhaps more importantly, how do you apply it?

    So what is customer experience and why does it matter?

    Designing a future way of working at the City of Sydney

    July 15, 2021 In human-centred organisations, culture, future ways of working, Organisation design By Alison Sharp Comments (0)

    In 2019, Meld Studios helped the City of Sydney to uncover a future way of working for a critical internal service body so that they might better inform, engage, and educate the community. This body, now known as the City Communications, comprises Marketing, Web, Creative Services, Communications...

    Designing a future way of working at the City of Sydney

    Meld Studios: Australia’s first company to become Employee-Owned by Trust

    June 24, 2021 In Ways of working, Leadership, Employee ownership, EOT By Alison Sharp Comments (5)

    We have a new ownership structure! After a year-long journey of working through existing Australian legislation, we’re excited to officially transition to being Employee-Owned by Trust. This is a huge milestone in Meld’s story, and in Australia’s company ownership story.

    Meld Studios: Australia’s first company to become Employee-Owned by Trust

    Welcome Cybelle Ledez and Meld Studios Canberra!

    June 02, 2021 In Government, Customer experience, service design, Canberra, Policy By Alison Sharp Comments (0)

    We’re so excited to formalise our presence on the ground in ACT, as a Canberra-based service design agency, and  welcome Cybelle Ledez a Principal Designer at Meld Studios Canberra. 

    Welcome Cybelle Ledez and Meld Studios Canberra!

    Introduction to Human-Centred Design Workshops (Canberra)

    June 02, 2021 In Events, human-centred design, Meld Studios, Workshops, Canberra By Iain Barker Comments (0)

    This month we’re re-launching the Introduction to Human-Centred Design workshops!

    Introduction to Human-Centred Design Workshops (Canberra)
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      Sydney

      Level 6
      222 Clarence St
      Sydney, NSW 2000

      Perth

      79 St Georges Terrace,
      Perth, WA 6000

      Melbourne

      Office No. 1619
      Hub Parliament Station
      1 Nicholson St
      Melbourne, VIC 3002

      Canberra

      1 Dairy Road
      Building 3.3
      (C/- Keep Co)

      Fyshwick ACT 2609