What are the Good Design Awards?  The Good Design Awards are the highest honour for design and innovation in the country and reward projects across 12 design disciplines and 30 subcategories.  

NSW Environment Protection Authority (EPA) partnered with Meld Studios to take a human centred approach to developing and evaluating effective messaging to inform communities about the risks of receiving contaminated ‘free fill’. Involving audience members in the design of these campaigns (as...

Customer centricity, journey mapping capability, and cross-function relationship building were the main goals of our work with Central Coast Council (NSW). We used the creation of current state journey maps for five key customer transactions as a way of bringing Council staff together and...

Customer experience (CX) has taken the world by storm, and rightly so. Customers have more choice, are more connected, more empowered and more conscious than ever, largely thanks to advances in consumer technology and the internet. Organisations have been scrambling to service customers and meet...

CareSouth foster carers provide homes for young people not living with their families. Recognising the role of carers is becoming more complex, and all families are different, CareSouth partnered with Meld Studios to coach an internal team to better understand issues faced by foster carers and...

If it hasn’t impacted your role or organisation by now, it inevitably will. Customer experience has steamrolled it’s way into our professional and personal lives, but what actually is it and why does it matter? And perhaps more importantly, how do you apply it?

In 2019, Meld Studios helped the City of Sydney to uncover a future way of working for a critical internal service body so that they might better inform, engage, and educate the community. This body, now known as the City Communications, comprises Marketing, Web, Creative Services,...

In 2015, Meld Studios helped the Australian Centre for the Moving Image (ACMI) to better understand behaviours, systems and processes surrounding the delivery of services to visitors. This enabled ACMI to develop and execute a vision for service delivery encompassing gallery spaces and enhancing...

We have a new ownership structure! After a year-long journey of working through existing Australian legislation, we’re excited to officially transition to being Employee-Owned by Trust. This is a huge milestone in Meld’s story, and in Australia’s company ownership story.

We’re so excited to formalise our presence on the ground in ACT, as a Canberra-based service design agency, and  welcome Cybelle Ledez a Principal Designer at Meld Studios Canberra.