Visual storytelling

Showing is more effective than telling. Here’s why. Being able to think and communicate visually is a core skill of our job as designers and facilitators. Communicating visually does not mean creating elaborate artworks that look like the real thing. What we practice at Meld is far simpler and...

Did you know that today is the first ever World #Sketchnote Day? Read more about this landmark day. As ambassadors of visual thinking we’re excited to join the celebration. To mark the occasion I’ve put together a sketch note with some tips on live sketchnoting.

In March 2014 Meld worked with the State Library of Victoria to re-design the Library’s service model and improve the customer and staff experience. The new service model re-zones the library’s spaces to better align with designated services, integrates digital and on-site services, simplifies...

Recently Meld Studios partnered with the State Library of Victoria to help envision a way it might do things differently (and better) in the future. A future where the services they offered remained relevant to customers and created positive experiences for visitors and staff.

Since joining Meld Studios as a designer I have helped build and create current and future state maps, road maps and sketches that communicate abstract concepts, processes and interactions. The maps I have worked on help organisations see the ‘50-foot view’ of their organisation: who plays a part...

A couple of people have posted sketchnotes they made during my UX Australia talk on Innovation. For a look at what they saw as the major points, take a look at:

We're working on a complex project at the moment that involves redesigning the customer experience across a variety of interactions: from face-to-face meetings to follow-up phone calls and printed communications. There's much debate in the office as to the right level of contact that a business...