We're hiring! People & Culture, Biz Dev, and Senior Service Designers
We have three mid-level contract roles going, all starting in March, located anywhere in Australia:
Impeccable human-centred service design
“Total standout project, absolutely inspirational in scope, scale, process and outcome. A gold standard for the Good Design Awards. A comprehensive capability toolkit that is well-designed for the problems it needs to address and well-suited to the audiences and end-users who have to use it.”
Unlocking our capability
“Working with Meld Studios has unlocked our human-centred design capability across the team and really allowed us to understand the visitors’ mindset, values, needs and desire for richer experiences. This process was truly collaborative, engaging and clarifying. We look forward to connecting with our visitors in a more meaningful and surprising way.”
Improved staff culture
“I am absolutely overwhelmed with the feedback that we’ve been getting. People are feeling good about the environment that they work in.”
We keep coming back
“Their professionalism, strong understanding of the subject matter, innovative and useful ideas to better projects, is why we will continue to collaborate and call upon the services of Meld Studios.”
Millions in revenue and cost savings
This work led to $494m per year in increased funds; $12m in revenue over the first 3 years; and $8.5m in cost savings to customers.
A fresh perspective
“I can really see the value of working with Meld Studios – they’re seeing the library for the first time and have expertise that we don’t.”
Tools to unlock innovative ideas
“It has been incredibly exciting to work with such wonderful teams of people from across the museum and together come up with possibilities for a world-leading museum of the future. Our passion has only grown through this process and we have learnt this incredibly valuable way of working.”
$36.6m in funding
“Meld Studios helped us to understand our visitor experience, with a particular focus on identifying the behaviours, systems and processes surrounding the delivery of service to visitors. We used this work to secure $36.6m in funding from Victoria State Government.”
Build empathy
“The level of empathy this work creates with its audience is really excellent! This should put us in good stead with our stakeholders; internal and external. Thank you for your help and efforts till date.”
$100k value in two days
“I think we got more insights from interviewing 16 customers, than we did from spending around $100K on our employee engagement survey which covered all employees.”
Energising
“Thanks so much for that! Very rarely do I come off a 3-hour Zoom meeting with more energy than before!”
Interested in exploring how the Three Horizons of Change Playbook could help you and your teams figure out how to best support your people, your customers and your business?
We have three mid-level contract roles going, all starting in March, located anywhere in Australia:
As the national conversation about 'Australia Day' continues to take place around us without a shared conclusion, at Meld we have...
What are the Good Design Awards? The Good Design Awards are the highest honour for design and innovation in the country and...
We've been recognised for excellence in bringing multiple stakeholder groups together to tackle complex challenges involving policy, climate change, financial wellbeing, public transport, ways of working, and service models.
We won our first Good Design Award in 2015, and have been awarded ten further times including Best in Class for Service Design four times.
Research with visitors, frontline staff and stakeholders provided rich insights to help ACMI secure $36.6m in funding for its revamp. The way in which we communicated these insights (as a visually-engaging and contextual experience map) also created significant, lasting value for ACMI staff and other museums around the world!
We worked with homebuyers, builders and NSW Government to co-design services and tools to increase the number of energy-efficient homes across NSW.
Involving audience members in the design of campaign messages made a significant difference to awareness and behaviours! Through this human centred approach more people are switched on to the risks of receiving contaminated ‘free fill’.
A collaborative approach motivated over 100 new organisations to join the network in a three-month period (40% growth), increasing diversity of members, participation and societal reach.
Customer research and prototyping informed an Integrated Services Plan (ISP) that addresses complex transportation needs and lays the foundations for an intergenerational behavioural shift towards public transport use.
We co-designed the Delivering Great Policy framework with hundreds of stakeholders across the Australian Public Service (APS), redefining what best practice engagement looks like to achieve better outcomes for all Australians.
We co-created Port Authority's sustainability vision, strategy, roadmap and operating model with almost 20% of staff, embedding sustainability mindsets and practices along the way.
A collaborative approach, fit-for-purpose toolkit and capability building framework increased awareness and uptake of human-centred design practices across Queensland Government.
We provided fortnightly coaching sessions to help CareSouth identify and co-create five new ways of improving experiences for foster carers.
Meld Studios acknowledges the Traditional Custodians of Country on which we live, work and gather. We pay respects to their Elders past and present. We acknowledge their continuing connection to lands, waters, and communities. We acknowledge that sovereignty was never ceded.
Meld has committed time, people and money to understanding what it means to be in a sovereign relationship with Aboriginal and Torres Strait Islander peoples. We are committed to reshaping our mindsets, business practices and relationships.
Read more about why we care and our current actions for reconciliation