Design Research and Social Impact: Two new Good Design Awards for Meld Studios
What are the Good Design Awards? The Good Design Awards are the highest honour for design and innovation in the country and...
Impeccable human-centred service design
“Total standout project, absolutely inspirational in scope, scale, process and outcome. A gold standard for the Good Design Awards. A comprehensive capability toolkit that is well-designed for the problems it needs to address and well-suited to the audiences and end-users who have to use it.”
JUDGES, 2018 Good Design Awards
Unlocking our capability
“Working with Meld Studios has unlocked our human-centred design capability across the team and really allowed us to understand the visitors’ mindset, values, needs and desire for richer experiences. This process was truly collaborative, engaging and clarifying. We look forward to connecting with our visitors in a more meaningful and surprising way.”
Jennie Harris, A/Manager, Economic Strategy & Comms
City of Sydney
Improved staff culture
“I am absolutely overwhelmed with the feedback that we’ve been getting. People are feeling good about the environment that they work in.”
James O’Brien, Director Practise Improvement and Service Delivery
Queensland Department of Housing and Public Works
We keep coming back
“Their professionalism, strong understanding of the subject matter, innovative and useful ideas to better projects, is why we will continue to collaborate and call upon the services of Meld Studios.”
Carly Hulme
NSW ENVIRONMENT PROTECTION AUTHORITY
Millions in revenue and cost savings
This work led to $494m per year in increased funds; $12m in revenue over the first 3 years; and $8.5m in cost savings to customers.
Lean Six Sigma team
Financial Services Client
A fresh perspective
“I can really see the value of working with Meld Studios – they’re seeing the library for the first time and have expertise that we don’t.”
Ben Conyers, Manager Service Design and Delivery
State Library of Victoria
Tools to unlock innovative ideas
“It has been incredibly exciting to work with such wonderful teams of people from across the museum and together come up with possibilities for a world-leading museum of the future. Our passion has only grown through this process and we have learnt this incredibly valuable way of working.”
Staff member
Museum of Arts and Applied Science (MAAS)
$36.6m in funding
“Meld Studios helped us to understand our visitor experience, with a particular focus on identifying the behaviours, systems and processes surrounding the delivery of service to visitors. We used this work to secure $36.6m in funding from Victoria State Government.”
Seb Chan, Chief Experience Officer
Australian Centre for the Moving Image (ACMI)
Build empathy
“The level of empathy this work creates with its audience is really excellent! This should put us in good stead with our stakeholders; internal and external. Thank you for your help and efforts till date.”
NSW Government client, August 2018
$100k value in two days
“I think we got more insights from interviewing 16 customers, than we did from spending around $100K on our employee engagement survey which covered all employees.”
HR Director
Justice sector
Energising
“Thanks so much for that! Very rarely do I come off a 3-hour Zoom meeting with more energy than before!”
Client in mental health sector, during COVID-19 lockdown
Our latest thoughts
Helping Central Coast Council to become more customer-centred
Customer centricity, journey mapping capability, and cross-function relationship building were the main goals of our work with...
Are you co-designing your customer experience?
Customer experience (CX) has taken the world by storm, and rightly so. Customers have more choice, are more connected, more...
Case studies
SERVICE DESIGN
Understanding visitor experience to inform ACMI's architectural and digital transformation
Research with visitors, frontline staff and stakeholders provided rich insights to help ACMI secure $36.6m in funding for its revamp. The way in which we communicated these insights (as a visually-engaging and contextual experience map) also created significant, lasting value for ACMI staff and other museums around the world!
SERVICE DESIGN
Building towards a more sustainable and energy-efficient future
We worked with homebuyers, builders and NSW Government to co-design services and tools to increase the number of energy-efficient homes across NSW.
SERVICE DESIGN
Co-designing how to communicate the risks of illegally dumped asbestos
Involving audience members in the design of campaign messages made a significant difference to awareness and behaviours! Through this human centred approach more people are switched on to the risks of receiving contaminated ‘free fill’.
SERVICE DESIGN
Creating ASIC’s Financial Wellbeing Network
A collaborative approach motivated over 100 new organisations to join the network in a three-month period (40% growth), increasing diversity of members, participation and societal reach.
SERVICE DESIGN
Designing transport services in Sydney’s North West
Customer research and prototyping informed an Integrated Services Plan (ISP) that addresses complex transportation needs and lays the foundations for an intergenerational behavioural shift towards public transport use.
ORGANISATION DESIGN
Delivering Great Policy framework
We co-designed the Delivering Great Policy framework with hundreds of stakeholders across the Australian Public Service (APS), redefining what best practice engagement looks like to achieve better outcomes for all Australians.
ORGANISATION DESIGN
Port Authority of NSW's Sustainability Plan
We co-created Port Authority's sustainability vision, strategy, roadmap and operating model with almost 20% of staff, embedding sustainability mindsets and practices along the way.
CAPABILITY BUILDING
Growing HCD capability across Queensland Government
A collaborative approach, fit-for-purpose toolkit and capability building framework increased awareness and uptake of human-centred design practices across Queensland Government.
CAPABILITY BUILDING
Coaching CareSouth to co-design better support foster carers
We provided fortnightly coaching sessions to help CareSouth identify and co-create five new ways of improving experiences for foster carers.
