Impeccable human-centred service design

“Total standout project, absolutely inspirational in scope, scale, process and outcome. A gold standard for the Good Design Awards. A comprehensive capability toolkit that is well-designed for the problems it needs to address and well-suited to the audiences and end-users who have to use it.”

JUDGES, 2018 Good Design Awards

Unlocking our capability

“Working with Meld Studios has unlocked our human-centred design capability across the team and really allowed us to understand the visitors’ mindset, values, needs and desire for richer experiences. This process was truly collaborative, engaging and clarifying. We look forward to connecting with our visitors in a more meaningful and surprising way.”

Jennie Harris, A/Manager, Economic Strategy & Comms

City of Sydney

Improved staff culture

“I am absolutely overwhelmed with the feedback that we’ve been getting. People are feeling good about the environment that they work in.”

James O’Brien, Director Practise Improvement and Service Delivery

Queensland Department of Housing and Public Works

We keep coming back

“Their professionalism, strong understanding of the subject matter, innovative and useful ideas to better projects, is why we will continue to collaborate and call upon the services of Meld Studios.”

Carly Hulme

NSW ENVIRONMENT PROTECTION AUTHORITY

Millions in revenue and cost savings

This work led to $494m per year in increased funds; $12m in revenue over the first 3 years; and $8.5m in cost savings to customers.

Lean Six Sigma team

Financial Services Client

A fresh perspective

“I can really see the value of working with Meld Studios – they’re seeing the library for the first time and have expertise that we don’t.”

Ben Conyers, Manager Service Design and Delivery

State Library of Victoria

Tools to unlock innovative ideas

“It has been incredibly exciting to work with such wonderful teams of people from across the museum and together come up with possibilities for a world-leading museum of the future. Our passion has only grown through this process and we have learnt this incredibly valuable way of working.”

Staff member

Museum of Arts and Applied Science (MAAS)

$36.6m in funding

“Meld Studios helped us to understand our visitor experience, with a particular focus on identifying the behaviours, systems and processes surrounding the delivery of service to visitors. We used this work to secure $36.6m in funding from Victoria State Government.”

Seb Chan, Chief Experience Officer

Australian Centre for the Moving Image (ACMI)

Build empathy

“The level of empathy this work creates with its audience is really excellent! This should put us in good stead with our stakeholders; internal and external. Thank you for your help and efforts till date.”

NSW Government client, August 2018

$100k value in two days

“I think we got more insights from interviewing 16 customers, than we did from spending around $100K on our employee engagement survey which covered all employees.”

HR Director

Justice sector

Energising

“Thanks so much for that! Very rarely do I come off a 3-hour Zoom meeting with more energy than before!”

Client in mental health sector, during COVID-19 lockdown