Visualising a story

Since joining Meld Studios as a designer I have helped build and create current and future state maps, road maps and sketches that communicate abstract concepts, processes and interactions. The maps I have worked on help organisations see the ‘50-foot view’ of their organisation: who...

Concept mapping

As consultants we have to quickly understand the complex interactions of people, processes and products of our clients' businesses. This '50 foot view' is something that our clients often say they've never seen before yet is of real value for sharing project and system knowledge...

A behavioural perspective on Sydney’s Cross-city Tunnel

The toll structure on Sydney's cross-city tunnel encourages drivers to behave in exactly the opposite way to the behaviour desired by the planning authorities.Traffic in Sydney's CBD is a chronic problem, and never is it more so that during the peak-hour rush. To help alleviate...

Innovation success – tip #5

Don't choose just a single idea to progress: run with multiple, different ideas to uncover the seed of the great concept lurking within.The power of a design-led innovation process is that it allows you to quickly (and cheaply) explore multiple ideas in parallel. Sketches, prototypes,...

Approaching Service design – holistic, systems thinking

To be as successful as possible, service designers should seek to approach their project with an holistic, systems-thinking perspective.When a designer addresses a problem, they employ a process and methods largely consistent in their underlying intent:a deconstructionist perspective an understanding born of empathy abductive thinking and synthesis multiplicity...

Innovation success – tip #3

Challenge yourself to completely alter the landscape.When you take a look at how things are currently done in your industry, it's easy to set about improving things in small ways. A reduction in costs here; a few new or better features there. These small improvements...

Innovation success – tip #2

Obsess over the customers you lose.It can be painful and disheartening to lose a customer, and it's also an accepted part of running a business. If you really want to improve your offering, and make a significant change to your value proposition, you need to...