What designers can learn from change management

In early May I attended the Change Management 2014 conference in Toronto. Why? Because I wanted to spy on the change managers.Many Meld Studios projects are those that may have traditionally gone to change management companies. As change managers have been helping people deal with...

Visualising a story

Since joining Meld Studios as a designer I have helped build and create current and future state maps, road maps and sketches that communicate abstract concepts, processes and interactions. The maps I have worked on help organisations see the ‘50-foot view’ of their organisation: who...

Concept mapping

As consultants we have to quickly understand the complex interactions of people, processes and products of our clients' businesses. This '50 foot view' is something that our clients often say they've never seen before yet is of real value for sharing project and system knowledge...

Open Studio May 3

Please join us on Friday May 3 for our second informal Open Studio event. Our first event saw a group of around 20 chatting about design and the world. We'd love for you to be a part of this regular fixture at the studio. So...

When technology fades – a glimpse at the future of interaction design

As technology pervades our modern life, a truly elegant interaction becomes one in which the interface - the controls - disappear, and the functions of a 'smart object' become inherent to the object itself. Two recent examples give me hope that we're starting to get...

A behavioural perspective on Sydney’s Cross-city Tunnel

The toll structure on Sydney's cross-city tunnel encourages drivers to behave in exactly the opposite way to the behaviour desired by the planning authorities.Traffic in Sydney's CBD is a chronic problem, and never is it more so that during the peak-hour rush. To help alleviate...

Fluidity in interaction and service design – a trend

The last few years have seen a progressive opening up of imposed constraints as customers increasingly reject arbitrary restrictions and demand the ability to scale and personalize products and services. We see this everywhere we look, and where restrictions remain, tensions run high and opportunities...