The seduction of change – a reflection on the SDN conference 2016

With this year’s theme of “Business as unusual”, SDN 2016 was sure to attract a sizeable audience, and indeed, about 700 attendees flew in to Amsterdam to learn about bringing ‘unusual’ into their organisations. Quite fittingly, the strongest theme resonating throughout the over 40 talks and workshops...

Presenting on service design in New Orleans

Earlier this month I co-presented at the Museum Computer Network conference in New Orleans. My co-presenters were Ariana French from the Museum of Natural History in New York, and Dana Mitroff Silvers from San Francisco-based consultancy Designing Insights.The theme of this year's conference was the...

The value of design

At the recent Midwest UX conference in Louisville, Kentucky, Meld Studios Co-Founder Steve Baty delivered the closing keynote. The speech attempted to reconcile the tension designers feel between the reality of everyday design work and the potential of design to make an impact on the...

Transition Design: Design for a Brave New World

[caption id="attachment_3919" align="aligncenter" width="764"]NASA's The Blue Marble[/caption] The world today is complex. It is layered with complexity that didn't previously exist or that we didn’t previously understand. With this, the problems we face have become more complex. Sometimes referred to as wicked problems. As a...

Visual Thinking workshop (Sydney)

In our work as designers and facilitators we think and communicate visually. Over the past year we have been running series of workshops on service design and journey mapping and kept getting asked – how are you able to visualise so well? We reflected on...

What service design IS, and what it IS NOT

I had the fortune of attending a service design gathering this month, surrounded by senior service design leadership and practitioners. The focus of the discussion was on what service design IS, and what it IS NOT.While many may balk at the ongoing "definition of service design"...

The Art of Interview

Design can begin with understanding. Understanding a product or a service yes, and understanding the lives of people interacting with these products and services.Research interviews can be a helpful start to understanding the needs, desires, aspirations, hopes, dreams, fears, and anxieties of people we are...

Quick guide: how to create a blog post without writing

I caught up with my friend Lauren Currie (aka Red Jotter) in London a few weeks ago and we spoke about her latest project, #upfront. The project is a response to the common issues people face in sharing their thoughts and opinions through public speaking....

The pulse of the city

This April I had the opportunity to attend the Design & The City event in Amsterdam. It was a 4-day event with local universities, agencies and municipalities hosting talks and workshops across the city. The main conference saw a number of interesting projects presented and...

Workshops won’t save you

With the corporate push for collaboration and co-creation, more and more business challenges are met with a response of “Let’s have a workshop!” There is always hope in this statement, a hope that the workshop will just ‘fix’ the challenge at hand.Here’s the thing...