Service design in museums

In late 2015 Meld worked with the Australian Centre for Moving Image (ACMI) in Melbourne to help them understand the current visitor experience. I was fortunate to be invited to co-present on this project by Seb Chan, ACMI’s Chief Experience Officer at the Museums and...

Meld Studios at Melbourne Knowledge Week

Meld Studios is running a hands-on introduction to customer journey mapping.Attendees will learn about customer experience design, what a current-state service map is, and how it can help your organisation.This free ticketed workshop will run on 2 May 2016 in the Melbourne Knowledge Week Hub Space.Please note that...

Scales of Interaction Design: a follow-up

I was fortunate to be able to present a talk at Interaction 16 in Helsinki on 2nd March.You can watch a video of my talk and find talks from other IxD16 presenters on the Interaction Design Association Vimeo channel.My talk looked at interaction design and how the object of design,...

Using design to build organisational resilience

The world is changing Today’s customers have high expectations. Among other things they want:To be recognised To receive personalised services To consume services easily - when, where and how it suits them To connect with the people around them To trust the organisations they interact with Transparency Privacy Unexpected moments of surprise and...

Meld Studios at 2016 Design conferences

Meld Studios fosters the learning and development of our own team and also the wider design community.  That's why we each take time to share our expertise at local and international conferences. Here are some of the Design conferences we’ll be presenting at in the first...

How to be a more effective communicator: Part 2 Build a Sketchnote Bible

  Sketchnoting can help you be a more effective visual communicator. Here's how: Sketchnoting is a visual alternative to traditional note taking. It combines the use of visuals (images, shapes, connectors) and text for recording information and ideas. Sketchnoting focuses on capturing only the most important or...

Great Reads from February 2016

A transition in design? At Meld Studios we often talk about the need to design appropriately at different levels to enable the maximum chance of success. Breaking design down into four levels provides us with a language to explore the relationship between these areas: artefacts, interactions,...

Three key ways Digital Disruption affects business

We are well past the point where we might argue whether specific industries will or won't be impacted by technology. The answer is a very firm: yes. We must now understand how the potential afforded by new technologies will change the shape of specific industries:their...

Meld Studios celebrates World Sketchnote Day

Did you know that today is the first ever World #Sketchnote Day?  Read more about this landmark day. As ambassadors of visual thinking we’re excited to join the celebration.  To mark the occasion I’ve put together a sketch note with some tips on live sketchnoting.I...