Capability building

We are delighted to announce a new policy training course that can be run in-house for teams of up to 30 participants.

One of the best things about these sessions is getting a collective of people together to go through the experience together. It's turning out not to be the best time of the year to make that happen, so we will look to hold this training in 2024. If you've signed up already, we'll contact you to...

I love this question! Simply put, successful service design delivers outcomes that matter to all the users and stakeholders of a service.

Reflection time

There are strong aspirations from people in Government to work more collaboratively with citizens. The IAP2 public participation spectrum is cited in policy and strategy as a model for engaging communities and increasing public impact. The spectrum is a useful frame to describe the current...

Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight.

Animal metaphors are common in business circles. The other day Karina and I were discussing the type of work we do around organisational culture. We spend an increasingly large amount of time talking about tigers, elephants, Trojan horses and the impact these ‘Trojan horse’ projects really have on...

I have just published an article over at Medium based on the talk I gave at this year's UX Australia. The article captures my reflections on the role human-centred designers should be playing to help organisations become better versions of themselves.

Photo credit: Good Design Awards