Service design

One of the best things about these sessions is getting a collective of people together to go through the experience together. It's turning out not to be the best time of the year to make that happen, so we will look to hold this training in 2024. If you've signed up already, we'll contact you to...

If it hasn’t impacted your role or organisation by now, it inevitably will. Customer experience has steamrolled it’s way into our professional and personal lives, but what actually is it and why does it matter? And perhaps more importantly, how do you apply it?

I love this question! Simply put, successful service design delivers outcomes that matter to all the users and stakeholders of a service.

There continues to be a lot of discussion on what service design IS, and what it IS NOT.

There are strong aspirations from people in Government to work more collaboratively with citizens. The IAP2 public participation spectrum is cited in policy and strategy as a model for engaging communities and increasing public impact. The spectrum is a useful frame to describe the current...

Meld Studios is excited to receive a prestigious Good Design Award Gold accolade in the Service Design category this year, our 5th Good Design Award so far.

Imagery from HUMAN by Yann Arthus-Bertrand

Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight.