In our work as designers and facilitators we think and communicate visually. Over the past year we have been running series of workshops on service design and journey mapping and kept getting asked – how are you able to visualise so well? We reflected on...
Design can begin with understanding. Understanding a product or a service yes, and understanding the lives of people interacting with these products and services. Research interviews can be a helpful start to understanding the needs, desires, aspirations, hopes, dreams, fears, and anxieties of people we are...
I caught up with my friend Lauren Currie (aka Red Jotter) in London a few weeks ago and we spoke about her latest project, #upfront. The project is a response to the common issues people face in sharing their thoughts and opinions through public speaking....
This April I had the opportunity to attend the Design & The City event in Amsterdam. It was a 4-day event with local universities, agencies and municipalities hosting talks and workshops across the city. The main conference saw a number of interesting projects presented and...
With the corporate push for collaboration and co-creation, more and more business challenges are met with a response of “Let’s have a workshop!” There is always hope in this statement, a hope that the workshop will just ‘fix’ the challenge at hand. Here’s the thing...
In late 2015 Meld worked with the Australian Centre for Moving Image (ACMI) in Melbourne to help them understand the current visitor experience. I was fortunate to be invited to co-present on this project by Seb Chan, ACMI’s Chief Experience Officer at the Museums and...
Meld Studios is running a hands-on introduction to customer journey mapping. Attendees will learn about customer experience design, what a current-state service map is, and how it can help your organisation. This free ticketed workshop will run on 2 May 2016 in the Melbourne Knowledge Week Hub Space. Please note that...
I was fortunate to be able to present a talk at Interaction 16 in Helsinki on 2nd March. You can watch a video of my talk and find talks from other IxD16 presenters on the Interaction Design Association Vimeo channel. My talk looked at interaction design and how the object of design,...
Meld Studios fosters the learning and development of our own team and also the wider design community. That's why we each take time to share our expertise at local and international conferences. Here are some of the Design conferences we’ll be presenting at in the first...
Sketchnoting can help you be a more effective visual communicator. Here's how: Sketchnoting is a visual alternative to traditional note taking. It combines the use of visuals (images, shapes, connectors) and text for recording information and ideas. Sketchnoting focuses on capturing only the most important or...
