We will be running our popular series of service design workshops in Canberra, Melbourne and Sydney in March. These workshops will immerse you in human centred design, design thinking and service design.
What a year 2017 has been! This year we have had the incredible opportunity to partner with many public, private, nonprofit and government organisations, making workplaces more human-centred and together tackling complex business challenges using human-centred design. Together we have done work...
Alexandra Almond breaks down the Service Design Now 2017 conference, asks some important questions and in the process introduces us to some of Melbourne’s leading service design practitioners.
Over the last few years we’ve done quite a lot of work with galleries, libraries, archives and museums (the ‘GLAM’ sector). During this time we have observed a change in attitude around a visitor-centred approach to designing experiences. What starts with scepticism moves to tacit acceptance and...
Something which is of constant surprise when working with large service organisations is how hard it is for them to recruit people for research. This difficulty is a data point in itself, as it indicates how much distance there is between service providers and the people for whom they are providing...
We help organisations to do research. We uncover new insight into their customers’ experiences, and into the way their organisation works. Ultimately, ensuring your research and insight lands in a way that makes the work successful and useable, comes down to how it is received by those who’ll use...
This post will not give you methods and approaches to walk away with and apply to your work. Instead, it is a story about my experience at the Ethnographic Praxis in Industry Conference (EPIC) 2016 and how it confronted how I see my role as a designer, and continues to challenge me to be the best...
We look back on 2016 as a year of contrasts: the disappointment of Brexit and the US Presidential Election juxtaposed with the birth of a child to our GM, Alison, two engagements (Dom & Laura), and the opening of our Melbourne studio.