Meld Studios
  • About
  • Services
  • Thoughts
  • Upcoming
  • Contact
     

    Innovation in customer experience

    March 11, 2011 In innovation, strategy, Customer experience, user experience, service design, customer experience, cx, ux, design By Steve Baty Comment (1)

    The experience delivered by a product or service can be a source of competitive advantage and business value through innovation. Experience designers – using the empathy they generate with customers during primary research, and the understanding of the customers’ broad context of use they gain –...

    Presenting at UX London

    March 04, 2011 In Presenting By Steve Baty Comments (0)

    I'm happy to have been added to the workshop program of the upcoming UX London conference being held at the Cunningham Hotel, London, April 13-15. I'll be appearing alongside such well-known industry figures as Russ Unger, Todd Warfel, Kim Goodwin, Josh Porter, Louis Rosenfeld, and others.My...

    We're presenting at Service Design 2011

    February 02, 2011 In Presenting, service design, announcement By Iain Barker Comments (0)

    Janna and Iain will be presenting at Service Design 2011 in Sydney on 3rd May. I believe tickets to the event are available now (apparently quite limited, so get in early!)Our presentation will focus on mapping services. To quote from the program:

    Niina, Jono and Kimberley, welcome to Meld Studios!

    January 31, 2011 In Musings By Janna DeVylder Comments (0)

    ...and now we are six.Meld Studios is excited to introduce three very talented individuals that will strengthen and broaden our studio's capabilities.

    In defense of negatives

    December 07, 2010 In negative, Musings, Interaction design, thoughts, service design, moral, ethical, theory, design By Steve Baty Comment (1)

    The definitions we use to describe what it is that we do - be it interaction design, service design, experience design etc - tend to be coached in positive terms. We talk about designing services that are efficient and that provide differentiation; that are useful, usable and desirable; behaviours...

    Strategic arc of interaction design - UX Australia audio

    October 25, 2010 In Interaction design, Publications By Steve Baty Comment (1)

    The recording of my 10-minute presentation at UX Australia - the Strategic arc of interaction design (based on the Core77 article of the same name) is now available, and so are the slides.If you weren't able to make it to the conference, but would like a listen - here it is.

    Quick takeaways from SDN Conference Berlin

    October 19, 2010 In service design By Steve Baty Comments (0)

    We attended the Service Design Network conference in Berlin last week, where Service Design practitioners from around the world (mostly Europe) gathered to share their insights. Here are 6 high-level takeaways:

    Solving complex problems through design

    September 02, 2010 In Publications, qualities, problem-solving, design, steve baty By Steve Baty Comments (0)

    The current issue of Interactions magazine contains an article of mine that looks at the qualities of design. In particular, those qualities that make it better suited to solving complex problems than other problem-solving approaches.

    core77 - the strategic arc of interaction design

    August 18, 2010 In Interaction design, interactions, system design, Publications, strategy, discourse, service design, design, practice By Steve Baty Comments (0)

    I recently wrote an article for Industrial Design publication core77 about the continuum of interaction design focus and the ways in which designers of interactions can move their practice towards a more holistic, systems design.

    • 1
    • ...
    • 17
    • 18
    • 19
    • 20
    • 21

      Recent Posts

      Categories

      • #public speaking (1)
      • 2014 (1)
      • @wearemeld (1)
      • ACMI (1)
      • Air New Zealand (1)
      • airlines (1)
      • Alex Nisbett (1)
      • Amsterdam (2)
      • Analysis (1)
      • announcement (1)
      • Announcements (2)
      • australia (1)
      • banking (1)
      • BBC (1)
      • Behaviour (1)
      • brand (1)
      • building capability (2)
      • business (3)
      • business design (1)
      • Capability Building (20)
      • Case studies (2)
      • census (1)
      • censusfail (1)
      • citizen engagement (1)
      • climate change (1)
      • communication (1)

      Connect with us on

      • Linkedin
      • Twitter
      • Flickr
      • RSS Feed

      Sydney

      Level 6
      222 Clarence St
      Sydney
      NSW
      2000
      Australia

      Melbourne

      Office No. 1619
      Hub Parliament Station
      1 Nicholson St
      3002